George Hotopan
Well-Known Member
I'm delighted to be able to tell a positive story...
Great customer service from Ribble in resolving this issue - once they agreed that the scuffs were indeed real scuffs they were very happy to exchange the frame. At my own request I went over to the factory this morning, dropped the bike off at 9am and at 1pm I'd collected the replacement, all fully set up and ready to go.
Very friendly and non-obstructive people working on the team - overall I'm delighted with how this was handled.
Now I can not wait to get out on that baby! :-)
Once more, if anyone had doubts, Ribble proves their great post customer service!