Please help!!
- Thread starter iGaz
- Start date
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Gerry Attrick
Lincolnshire Mountain Rescue Consultant
Has this p**t never heard of "caveat emptor"?
When buying from a private seller, he takes the risk. A well-known, tried and tested in the courts principle. Sleep easy and ignore him.
When buying from a private seller, he takes the risk. A well-known, tried and tested in the courts principle. Sleep easy and ignore him.
Mr Pig
New Member
- Location
- North Lanarkshire
gbb
Squire
- Location
- Peterborough
Several points...
Ebay is weighted toward the buyers nowadays, and they dont, or will rarely delete unfair feedback unless it contains swearing etc.
The first set of rollers look in, and were advertised as fantastic condition, the photos look good, so you're not really going to be able to say he's brought a duffer, then brought yours to make a good set, blaming you (unfairly) in the end.
Has he left feedback ?
If he hasnt, stonewall him. If he gives a neg, do what you can to get it retracted (although i dont rate your chances)...and accept it happens.
Its ebay....it's likely to happen, so personally i wont lose any sleep, or let it ruin my day.
I've sold 2 items (amongst hundreds of others) to what turned out to be a completely unreasonable buyers. I quite rightly refused to refund etc etc. They threatened negs....but never carried it out.
I always put in the replies something along the lines...'i realise you can give me a negative. I stand by my description, and i'll leave it to your concience'
This hopefully lets them know you're not going to be bullied.
One final point...i have heard of people making chargebacks through Paypal. I gather they can reclaim their money and you dont always even get the item back !!! I'm not sure what, if anything you can do to prevent this. May be worth checking out. TBF, if you've got ebay on side, you should be ok.
Good luck....its a real bitch when this happens.
Ebay is weighted toward the buyers nowadays, and they dont, or will rarely delete unfair feedback unless it contains swearing etc.
The first set of rollers look in, and were advertised as fantastic condition, the photos look good, so you're not really going to be able to say he's brought a duffer, then brought yours to make a good set, blaming you (unfairly) in the end.
Has he left feedback ?
If he hasnt, stonewall him. If he gives a neg, do what you can to get it retracted (although i dont rate your chances)...and accept it happens.
Its ebay....it's likely to happen, so personally i wont lose any sleep, or let it ruin my day.
I've sold 2 items (amongst hundreds of others) to what turned out to be a completely unreasonable buyers. I quite rightly refused to refund etc etc. They threatened negs....but never carried it out.
I always put in the replies something along the lines...'i realise you can give me a negative. I stand by my description, and i'll leave it to your concience'
This hopefully lets them know you're not going to be bullied.
One final point...i have heard of people making chargebacks through Paypal. I gather they can reclaim their money and you dont always even get the item back !!! I'm not sure what, if anything you can do to prevent this. May be worth checking out. TBF, if you've got ebay on side, you should be ok.
Good luck....its a real bitch when this happens.
gbb
Squire
- Location
- Peterborough
Ivan Ardon
Well-Known Member
Point him at this thread and see if he appears.
bauldbairn
New Member
- Location
- Falkirk
iGaz said:
Result - this is exactly what you(we) were looking for. Well done!
Thought you would have checked him already - I always do, to see what other sellers / buyers say before I part with the payment.
Now you've got the evidence there's no need to worry - why would he need two of these items so close together, other than to change parts?
He had too much information to quickly on these items - like, as soon as he got yours. I'd point out your suspicions to him - and see what he says, if anything. Don't think he's the sharpest tool in the box.
Good luck!
Just got off the phone to eBay after 30 minutes of talking. The call operator has stated that eBay is on my side as in the listing its shows that I do not accept returns and that the postage cost more to send than listed, she also thinks that the buyer has changed his mind and wants a refund!!
Any how here is my response to the ebay resolution,,,
I described the item as thoroughly as possible, pointing out any defects on the item and providing photographs of the defects, the item was in perfect working order at the time of posting. I can verify this through an independent witness who inspected the item before I listed it.
I highlighted in the listing that I do not accept returns on this item due to the size and weight, and it would end up costing me more money in fees and postage costs. The postage cost was £19.55p not the £10 charged and I didn't pass the additional amount onto the buyer.
As the buyer has already purchased a similar set (Item number 150376984774), I assumed the bidder knew what he was buying and would have had opportunity to do any prior research before bidding.
In conclusion, I see no reason for a refund as the item was as described and in good working order.
Any how here is my response to the ebay resolution,,,
I described the item as thoroughly as possible, pointing out any defects on the item and providing photographs of the defects, the item was in perfect working order at the time of posting. I can verify this through an independent witness who inspected the item before I listed it.
I highlighted in the listing that I do not accept returns on this item due to the size and weight, and it would end up costing me more money in fees and postage costs. The postage cost was £19.55p not the £10 charged and I didn't pass the additional amount onto the buyer.
As the buyer has already purchased a similar set (Item number 150376984774), I assumed the bidder knew what he was buying and would have had opportunity to do any prior research before bidding.
In conclusion, I see no reason for a refund as the item was as described and in good working order.
bauldbairn
New Member
- Location
- Falkirk
Sorry to hear it all seems to be going pearshaped with ebay.
I agree with "Brains" - contact the first seller for info on the state of his rollers.
I still think opening up discussions with the "buyer" as to why he needs the "two" second hand sets of rollers could prove fruitful. His reputation as an honest (ebay)buyer is also at risk here - try to get him to pull his head back in. He has as much to lose as you.
I hope ebay accept your letter, it seems to be concise and to the point.
I agree with "Brains" - contact the first seller for info on the state of his rollers.
I still think opening up discussions with the "buyer" as to why he needs the "two" second hand sets of rollers could prove fruitful. His reputation as an honest (ebay)buyer is also at risk here - try to get him to pull his head back in. He has as much to lose as you.
I hope ebay accept your letter, it seems to be concise and to the point.
Well I had this updated message from eBay regarding this matter,,,
Dear xboxgaz (xboxgaz@aol.com),
We contacted you recently to let you know that cheeryday didn't receive the item 120483096685 Tacx Antares portable training rollers you sold them. As part of our new resolution process, we've given them a full refund.
eBay has covered the cost of the refund, and we won't attempt to recover the amount from you, as this situation appears to have been outside of your control. No further action is needed on your part. We always encourage sellers to work directly with their customer to solve any problems they encounter.
You can find out more about eBay Resolutions by copying this link into a new browser window:
http://pages.ebay.co.uk/sell/april2009/resolutions.html
If you've any questions about this, please get in touch.
Regards,
eBay Customer Support
A sort of good result, but the other guy has done well, He got my rollers and a load of cash as well!!
Dear xboxgaz (xboxgaz@aol.com),
We contacted you recently to let you know that cheeryday didn't receive the item 120483096685 Tacx Antares portable training rollers you sold them. As part of our new resolution process, we've given them a full refund.
eBay has covered the cost of the refund, and we won't attempt to recover the amount from you, as this situation appears to have been outside of your control. No further action is needed on your part. We always encourage sellers to work directly with their customer to solve any problems they encounter.
You can find out more about eBay Resolutions by copying this link into a new browser window:
http://pages.ebay.co.uk/sell/april2009/resolutions.html
If you've any questions about this, please get in touch.
Regards,
eBay Customer Support
A sort of good result, but the other guy has done well, He got my rollers and a load of cash as well!!
AlanW
Legendary Member
- Location
- Not to sure?
iGaz said:A sort of good result, but the other guy has done well, He got my rollers and a load of cash as well!!
On the plus side, at least you haven't had to to refund the tosser out your own pocket, but it still doesn't seem right though does it?
Sort of a bitter pill really isn't it?
