I sold some rollers on eBay recently. (Advert here- http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=120483096685#ht_500wt_1182)
And he got them today, I then get this message from him, along with the following replies,,,
From: xboxgaz
To: cheeryday
Subject: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 29-Oct-09 21:32:35 GMT
Dear cheeryday,
Parcel force collected today at about 230pm.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 12:55:59 GMT
Dear xboxgaz,
Received rollers today and I am very disappointed, I will only be satisfied with a full refund and to have them collected from my house.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
From: xboxgaz
To: cheeryday
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 13:22:13 GMT
Dear cheeryday,
Well first off, if you check my advert you'll see that I won't take returns. I have contacted eBay and it's down to my discression whether or not I'll offer a refund. Secondly, the postage cost was actually £19.67p, so I have lost out there. Thirdly, you have not explained why you are disappointed in them. If it's the marks, I did state in the advert the rollers are marked and tried to show them as best as possible in the pictures. I have used them for approx 100-150 miles with no trouble, apart from the first time when I came off. The rollers are second hand and not new, the rollers new are about £130 odd.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 14:10:12 GMT
Dear xboxgaz,
Ok I'll just get to the point, all three rollers will need replacing because of the cracks they are about to collapse there are two or more bearings that need replacing because they are worn-out, and all in a 100 miles these tacx products are rubbish.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
From: xboxgaz
To: cheeryday
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 14:33:31 GMT
Dear cheeryday,
I have the original full size copies of the photos used. There were no cracks in the rollers, just some scuff marks as stated in the advert. All the bearings were running smooth and true at the time of sale and postage, as I checked these thoroughly before listing and before postage. What condition was the box in when it arrived to you? If it was damaged then it's a claim with parcelforce. Obviously I would like to see the pictures of the damaged rollers, these can be emailed to me direct, but I swear, on my daughters life, there was just some scuff marks where I came off and tyre marks on the frame.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 17:22:25 GMT
Dear xboxgaz,
I am trying to make this as easy as possible, I can take pictures of the cracks and I will if need be, lets just concentrate on the worn bearings, that's enough to warrant a full refund plus postage.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
Dear cheeryday,
I'm sorry there is no real evidence that the bearings are
worn.
I have at least 2 people who can verify this, one being the
owner of my local specialist bike shop as I did offer him
first refusal before listing them on eBay, he declined as he
already has a set of rollers as well as a Tacx turbo trainer.
He is pretty sure that the bearings are either a high grade
steel or even ceramic as he commented on how smooth they were.
When riding them you may get what appears to be bearing hum,
but this is just the noise from the belt.
I have spoken to eBay on this matter, and don't feel you have
a genuine reason for a refund.
- xboxgaz
My wife and many people at work have come to the conclusion that its either,,
I have genuinely rung eBay and they are backing me, even to the point of offering me a £20 voucher as she could hear in my voice that I'm really worried by this!
I checked the rollers thoroughly before posting and even offered them to the guy in my local bike shop prior to listing on eBAy. There is no way on earth that the bearings were worn out, or that the rollers are cracked, they are bloody solid FFS!!!!
And he got them today, I then get this message from him, along with the following replies,,,
From: xboxgaz
To: cheeryday
Subject: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 29-Oct-09 21:32:35 GMT
Dear cheeryday,
Parcel force collected today at about 230pm.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 12:55:59 GMT
Dear xboxgaz,
Received rollers today and I am very disappointed, I will only be satisfied with a full refund and to have them collected from my house.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
From: xboxgaz
To: cheeryday
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 13:22:13 GMT
Dear cheeryday,
Well first off, if you check my advert you'll see that I won't take returns. I have contacted eBay and it's down to my discression whether or not I'll offer a refund. Secondly, the postage cost was actually £19.67p, so I have lost out there. Thirdly, you have not explained why you are disappointed in them. If it's the marks, I did state in the advert the rollers are marked and tried to show them as best as possible in the pictures. I have used them for approx 100-150 miles with no trouble, apart from the first time when I came off. The rollers are second hand and not new, the rollers new are about £130 odd.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 14:10:12 GMT
Dear xboxgaz,
Ok I'll just get to the point, all three rollers will need replacing because of the cracks they are about to collapse there are two or more bearings that need replacing because they are worn-out, and all in a 100 miles these tacx products are rubbish.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
From: xboxgaz
To: cheeryday
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 14:33:31 GMT
Dear cheeryday,
I have the original full size copies of the photos used. There were no cracks in the rollers, just some scuff marks as stated in the advert. All the bearings were running smooth and true at the time of sale and postage, as I checked these thoroughly before listing and before postage. What condition was the box in when it arrived to you? If it was damaged then it's a claim with parcelforce. Obviously I would like to see the pictures of the damaged rollers, these can be emailed to me direct, but I swear, on my daughters life, there was just some scuff marks where I came off and tyre marks on the frame.
- xboxgaz
---------------------------------------------------------------------------------------------------------------------------
From: cheeryday
To: xboxgaz
Subject: Re: xboxgaz has sent a question about item #120483096685, that ended on 25-Oct-09 20:41:58 GMT - Tacx Antares portable training rollers
Sent Date: 02-Nov-09 17:22:25 GMT
Dear xboxgaz,
I am trying to make this as easy as possible, I can take pictures of the cracks and I will if need be, lets just concentrate on the worn bearings, that's enough to warrant a full refund plus postage.
- cheeryday
---------------------------------------------------------------------------------------------------------------------------
Dear cheeryday,
I'm sorry there is no real evidence that the bearings are
worn.
I have at least 2 people who can verify this, one being the
owner of my local specialist bike shop as I did offer him
first refusal before listing them on eBay, he declined as he
already has a set of rollers as well as a Tacx turbo trainer.
He is pretty sure that the bearings are either a high grade
steel or even ceramic as he commented on how smooth they were.
When riding them you may get what appears to be bearing hum,
but this is just the noise from the belt.
I have spoken to eBay on this matter, and don't feel you have
a genuine reason for a refund.
- xboxgaz
My wife and many people at work have come to the conclusion that its either,,
- He has tried them, bailed at the first attempt like I did and now doesn't want them.
- Or he has a set already, but the bearings are worn in his.
I have genuinely rung eBay and they are backing me, even to the point of offering me a £20 voucher as she could hear in my voice that I'm really worried by this!
I checked the rollers thoroughly before posting and even offered them to the guy in my local bike shop prior to listing on eBAy. There is no way on earth that the bearings were worn out, or that the rollers are cracked, they are bloody solid FFS!!!!
