Pedal Problems

[Sparklygal74]

Pics of the whole bike

 

[midlife]

Nice beach . Where is it?

 

[Sparklygal74]

Nice beach . Where is it?

Portobello in Edinburgh.

 

[Pat "5mph"]

Pics of the whole bike

That's a Pinnacle, an older version as the more recent ones have disk brakes.
I've got one too, in bright orange
The grease thing is normal in new bikes, it's just an excess that will wash away with the rain.

 

[Sparklygal74]

I never looked that closely before now but it just looks like the the connection should be closer in a la my first pic and when I spun the pedal on the right up because that is the side I push off on, the pedal just fell back down like it was loose? And there was the chattering noise and lack of purchase when cycling and moving between gears. I'm not able to do it tomorrow but I will call Evans and see if I can arrange something for Tuesday when I am off, the only problem will be cycling the bike across there from where I live.

 

[Pat "5mph"]

What is loose, I think, is not the pedal, but the crank, that is the arm that comes out of the bike and ends up attached to the pedal.
It is not expensive to fix (if it is that), only needs the turn of a tool.
Can you take a train?
If it is too much of a faff, is there a bike shop walking distance?
You may not even be charged from the shop, in that case take them cake or biscuits (bike mechanics like biscuits is a sign at the Glasgow Bike Station!)

 

[Pat "5mph"]

You know, I'm gonna try to invoke @Scoosh, maybe he can assist as he is local to you

 

[Jackmaster]

Sounds to me, as a beginner also, that this is nothing to do with the pedals.

I'm not sure by the way that pedals screw into the crank arm - and when you pedal this actually tightens them in the thread.

I suspect there is an issue with the bottom bracket. I had a similar issue when I first started and couldn't understand why the crankarm kept falling off!!

Your bottom bracket shell may need refacing. I could be completely wrong as I am a beginner too! Sorry

 

[Widge]

I got a sneaky feeling that the crank is loose on the square taper of the bb axle...........If so....it's ten second turn and tightening job. Be careful not to ride it until it's sorted though. You don't want to round off the taper. Evans will sort it for you if you don't want to check it yourself. If you grab both crank arms and rock them can you feel any play? It is absolutely par the course for the gears to go adrift on a new bike as the cables stretch. It is usually most noticeable at the rear derailleur so Crackles advice is on the money. You may have to make a few little adjustments over the next few miles as things settle down.

Hearty congrats on getting riding,,,Enjoy!

 

[Vantage]

This if I'm understanding it correctly is the indexing of the gears being off. As you're pulling the right pedal up to get it into a pushing off position, the chain isn't going around the rear sprockets, but instead dragging the rear derailleur forward which then pulls the cranks forward again as it springs back to its usual position. It's either cable stretch (unlikely these days as most new cables are pre-stretched at the factory), poor setup at point of sale or a loose cable clamp nut. All perfectly normal and fixed in less than 5 mins at the bike shop and even quicker when you learn to do it yourself.
It'd be fair to say that few people here knew anything about bikes before they took up cycling. You'll be a cycling nerd like the rest of us in no time.
Welcome to the forum and to cycling.

 

[phantasmagoriana]

That's a Pinnacle, an older version as the more recent ones have disk brakes.

I reckon it's this one - looks like a current model https://www.evanscycles.com/pinnacle-lithium-2-2017-women-s-hybrid-bike-EV275577

 

[cyberknight]

As others have said take it back to the shop as its new , sounds to me like the crank bolt needs tightening up so its either going to be allen key or a socket spanner for a normal bolt depending on whats installed ( i always replace mine with allen key ones )
Unless you know of a neighbour/ friend who has a tool kit ?

 

[Ticktockmy]

There is so much conflicting information being given here, whilst it is good advice, as you do not seem to have enough knowledge regarding fixing cycle problems as others have said "take it back to where you purchased it from or to a Local Bike shop". So much more damage is done to bike parts by people not understanding right and left hand threads and overtightening or under-tightening threads.

 

[mickle]

Proceed straight to the bike shop. Do not pass go. Do not collect £200 etc

 

[biggs682]

Hi @Sparklygal74 and to CC from Rutherglen.
As @Rickshaw Phil mentioned, I am part of the Glasgow Belles on Bikes.
I have some time off next week: do you want me to come to Evans with you?
If you are not in Glasgow there are other Belles group, there's probably one near you, I can put you in contact.
I am now going to send you a pm (private message) so we can exchange more details.
Chaps on this thread, fear not, when we find out what's wrong with the bike I will post

I wish @Pat "5mph" would come to my rescue