Well, it has been a couple of weeks now since my bike was taken off the road due to a displaced spoke.
I will update here as this info may prove useful to someone in the future ( I hope you never need it)
Yes, we could have approximated the spoke tension by testing the other rear wheel spokes but my LBS
https://www.dalesbikecentre.co.uk/pages/the-bike-centre who rent out and maintain lots of different e-bikes
say they often find e-bikes spokes too loose so we agreed to try and do it right !
The Orbea dealer I purchased from is 90 miles from me but I did talk to the shop mechanic, he didn't know the tensions,
couldn't find out and said he would "use his experience"
I contacted Orbea with my warranty info etc I explained my Orbea dealer couldn't help me and guess what ? . . . they referred me to
my Orbea dealer.
I also phoned a large Orbea dealership in Leeds, they said they would find out the spoke tensions and call me back. Never heard back from them ?
I 'discovered' (cannot remember where from) a contact for the Orbea UK Desk '
LCHOU@orbea.com Tel 01753 851111.
The LC in the email address is Lisa Chou. Lisa immediately replied to my email and asked me to " send me the bar code of the bike (on the underside on the down tube) just so I can get the exact model/year? "
This we did, and waited, and waited . . . . . Yesterday I called her and she was apologetic and blamed holidays
She said she would find out that day
and call me back. She was true to her word and this is the information she provided:-
View attachment 477688
"our suppliers who won't provide us with this information" I'm speechless ! a case of the 'tail wagging the dog' ?
So my bike is still not fixed. LBS has the spokes on order and then will have to 'use their experience' to tension the spokes. Yes, I know
we have gone precisely nowhere.
I still love my D30 Gain and yes, this is a minor repair but the aftersales backup in this instance has been appalling. Heaven knows what may be
the experience if one of us has a major problem with the bike ?
Thank you for listening while I got that 'off my chest' I feel a little better now.