New bike damaged when taken out of the box

[MY95]

Hi all
Taken delivery this morning of a nice Planet X RT58 in blue, took the protective bits off the toptube to find a medium sized chip all the way through to the paint on the underside what options do I have other than returning the bike? Anyone else been in the same situation with planet x or another bike shop?
Thanks!
Matthew

 

[screenman]

Hi all
Taken delivery this morning of a nice Planet X RT58 in blue, took the protective bits off the toptube to find a medium sized chip all the way through to the paint on the underside what options do I have other than returning the bike? Anyone else been in the same situation with planet x or another bike shop?
Thanks!
Matthew

What have planetx told you to do?

 

[Drago]

Options.

Return it.

Don't return it.

 

[MY95]

Waiting to hear back on what they say, but was wondering if anyone else had been in a similar situation.

 

[S-Express]

Touch it up witih some nail varnish or modelling paint, level the saddle and bars, then go for a ride. You will have forgotten about it by the time you get back.

 

[mickle]

Warranty.

 

[ChrisV]

Email and say you're willing to keep it but want £100 compensation. Or £50. They'll give you a voucher rather than pick it up and discount it to the next buyer.

 

[fossyant]

Try for a discount. I bought a bike with a couple of chips in, got £200 off. It was going to get scratched on first use - it's an MTB.

 

[MY95]

Will see what they come back with, and try and get a discount from it as would be much easier than faffing on returning it then waiting again for another bike to be shipped out, although will wait and see what they come up with!

 

[bonsaibilly]

Touch it up witih some nail varnish or modelling paint, level the saddle and bars, then go for a ride. You will have forgotten about it by the time you get back.

nah you never forget about that sort of thing once it's in your head. bb

 

[MY95]

Bonsa is correct unfortunately!

 

[S-Express]

nah you never forget about that sort of thing once it's in your head. bb

ok - drink a bottle of tequila when you get back from the ride - when you wake up you won't even remember you're a cyclist.

 

[bonsaibilly]

Hi all
Taken delivery this morning of a nice Planet X RT58 in blue, took the protective bits off the toptube to find a medium sized chip all the way through to the paint on the underside what options do I have other than returning the bike? Anyone else been in the same situation with planet x or another bike shop?
Thanks!
Matthew

1. See my other response on another thread about not buying unseen.

2. Send it back, and insist on them paying the postage *if* it's demonstrable that you didn't cause the damage.

3. Go and try some bikes from local shops and establish a relationship with a seller, and buy a bike from them.


or


1. Accept the purchase, hate yourself and Planet X in a mild but nagging sense each time you get the bike out, and end up selling it within a year as a "marked, second hand bike" and get about 200 quid for it,


bb

 

[bonsaibilly]

ok - drink a bottle of tequila when you get back from the ride - when you wake up you won't even remember you're a cyclist.

I couldn't remember when I *wasn't* a cyclist, "until I discovered Smirnoff".

 

[steve50]

See if they will offer you £££ discount, then spend some of it on some modelling paint of the right colour, touch up the chip in layers allowing time for each layer to dry before applying more paint. Enjoy the (discounted) bike.