PaulSB
Squire
- Location
- Chorley, Lancashire
It isn't always a poorer service. I download and save manuals to my laptop. As an example the Garmin vivoactive HR manual is easier to read and view on screen than the paper version. I love being able to scroll a menu, click on the topic and get sent straight to the relevant section. I find this much easier than squinting my way through a small printed physical manual. There are many others I find very helpful.Yep, sign of the times. No one wants to spend time and money on paper when they can centralize the whole affair and produce a much poorer service
However a bad app or manual is extremely frustrating and generally turns me away from the company. Examples I would give you, for various reasons, are Wattbike Hub, Shimano E-Tube and Wahoo Fitness. Another would be a sports communication app called Spond, most of you, I hope, will never have had the misfortune to encounter it, let alone use it!!
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