vickster
Legendary Member
Merlin aren't just online though? They have a shop too somewhere in Lancs?
Merlin Cycles Sold
- Thread starter PaulSB
- Start date
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OP
OP
PaulSB
Squire
- Location
- Chorley, Lancashire
Chorley on Buckshaw Village.
Regular.Cyclist
Über Member
- Location
- East central Scotland 🏴
I’ve ordered from Merlin for the first time in a while, a new bottom bracket for one of my bikes. The ordering process was a good as I remember as were shipping and tracking notifications.
With the item now is transit, and outside of Merlin’s control, Royal Mail stuff things up. They attempted delivery of Wednesday but I was out. They were on strike on Thursday so redelivery was scheduled for yesterday. As expected I got the notification that it was out for delivery and that is where it remains. Even today it still says out for delivery with yesterday’s date.
RM are giving me the runaround so this will be a good test of customer service from Merlin.
With the item now is transit, and outside of Merlin’s control, Royal Mail stuff things up. They attempted delivery of Wednesday but I was out. They were on strike on Thursday so redelivery was scheduled for yesterday. As expected I got the notification that it was out for delivery and that is where it remains. Even today it still says out for delivery with yesterday’s date.
RM are giving me the runaround so this will be a good test of customer service from Merlin.
Jameshow
Veteran
Who own Ribble now?
pawl
Legendary Member
- Location
- Desford Leicestershire
My go to online cycle company Hope they continue there good service
Smokin Joe
Squire
- Location
- Bare headed cyclist, Smoker
An umbrella investment business called True Capital.
Elybazza61
Guru
Looks like Absolute are part of a larger investment company;
"For the uninitiated, Absolut Bikes are a German distributor based out of Ostfildern and one that was itself bought late last year in a deal with Dutch investment company the Fields Group."
https://craft.co/fields-group
Seems to be another spate of take-overs happening in the industry; locally we have just had Rutland Cycles bought by Specialized with some shop closures.
BoldonLad
Not part of the Elite
- Location
- South Tyneside
I refuse to buy anything online if vendor is using Royal Mail as a "delivery" service
Regular.Cyclist
Über Member
- Location
- East central Scotland 🏴
First RM problem I have had in many years. Evri / Hermes, on the other hand, put me off ordering from a company using them.
BoldonLad
Not part of the Elite
- Location
- South Tyneside
Under "normal" circumstances, I would agree, but, it is public knowledge that RM are striking periodically, I don't see it as good customer service for a supplier to use them, whilst they are unreliable in this way.
However, personally, I have not had any problem with Evri/Hermes, or, any other Courier company.
FishFright
More wheels than sense
It's also public knowledge why the industrial action is justified, though you won't agree no doubt.
BoldonLad
Not part of the Elite
- Location
- South Tyneside
I neither agree nor disagree.
Wouldn't my method hasten settlement?, if Royal Mail aren't getting the business, and, therefore the income, it increases pressure on them, if they are getting the business, but, just delivering late, no inconvenience, except for the customer.
But... This is not NACA, I just want my deliveries on time.
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Jameshow
Veteran
https://endurance.biz/2021/industry-news/ribble-cycles-reportedly-being-geared-up-for-sale/
Fancy buying it?
Seems to be making a loss.
Or paying for the racing team!!
Fancy buying it?
Seems to be making a loss.
Or paying for the racing team!!
FishFright
More wheels than sense
I could never figure out True Capital's strategy
