Gas meter Serial number.

[User6179]

My gas meter serial number on my bill and registered on the national database does not match my meter, my meter point reference number( MPRN) does match .

I have been told 3 times by Utility company that if I change supplier this will cause problems, I have been told twice by same utility company it wont cause problems.

So I said just get the right number registered then I know for definite there wont be any problems.

2 years later and numerous complaints the number still does not match up and I would like to change supplier now as my online account has also never worked properly and I am fed up phoning them for something 2 clicks of a mouse could do in seconds that takes 40 minutes plus on a phone.

Has anybody had a similar experience and how did you resolve it?

 

[Drago]

Write to your MP.

 

[annedonnelly]

No, but I used to look after software for gas registration for npower. It, is indeed, difficult to register a property with the wrong MPRN. If I remember correctly it's Transco who originally allocate the numbers. (The power companies all have to communicate with Transco to transfer your registration). I think if we had a disputed number we'd have had to chase it up through Transco.

I've just remembered that Transco used to periodically send us updates to the MPRN database - a match of MPRN with address. Your supplier needs to look at that for the correct number to use.

Edit: Sorry, I thought you had the wrong MPRN. I'd still try to get the serial number sorted but it is less important than the MPRN.

 

[User6179]

Write to your MP.

I don't need to as he is my hairdresser

 

[User6179]

No, but I used to look after software for gas registration for npower. It, is indeed, difficult to register a property with the wrong MPRN. If I remember correctly it's Transco who originally allocate the numbers. (The power companies all have to communicate with Transco to transfer your registration). I think if we had a disputed number we'd have had to chase it up through Transco.

I've just remembered that Transco used to periodically send us updates to the MPRN database - a match of MPRN with address. Your supplier needs to look at that for the correct number to use.

My MPRN is registered correctly, just the meter that is wrongly registered.

 

[KnackeredBike]

Have you spoken/complained to Ofgem?

 

[classic33]

My MPRN is registered correctly, just the meter that is wrongly registered.

How have they managed to bill you over the years?

 

[User6179]

How have they managed to bill you over the years?

They bill the address I think.

 

[classic33]

They bill the address I think.

Meter number should be on the bill.

 

[User6179]

Meter number should be on the bill.

Yes, the wrong meter number is on my bill .
You have Address, MRPN and serial number of the meter on a bill, first two are correct and serial number of meter is wrong.

 

[Chromatic]

Stop paying the bills, telling them that is not your meter. They'd probably get it sorted pdq then.

 

[classic33]

Yes, the wrong meter number is on my bill .
You have Address, MRPN and serial number of the meter on a bill, first two are correct and serial number of meter is wrong.

Any idea if's a metric or imperial meter
On the front, a
Metric meter will be marked m3
Imperial meter will is marked ft3

 

[User6179]

Any idea if's a metric or imperial meter
On the front, a
Metric meter will be marked m3
Imperial meter will is marked ft3

Metric, it was fitted 2 years ago

 

[User6179]

The worker who fitted the meter wrote down the serial number wrong when he was fitting it .

 

[classic33]

The worker who fitted the meter wrote down the serial number wrong when he was fitting it .

The fitters fault then.
Any ID number for him on the meter. Will be on a small sticker on the side.

That's a bit like a phone company charging you for a number you don't have, and them knowing it.