Full refund received and I didn't even have to return them. I also got 50% off their top of the range bibtights - from a different supplier.
Good CS so far but sizes are sh*t!
In 2011, I ordered a pair of tenn bibs long (size large) from the main website. Recently I ordered the exactly same pair/model and size (large) from them. The ones received was labelled as large which were more like extra small.
I contacted them about returning the item. They sent me another another pair free and forgot to send the pre-paid envelop they mentioned on the email, to return the first order.
Anyway, the new pair is labelled as XXL. It still did not fit.
Printed on the bibs is XXL 38-40 inches.
I ended up with 2 bibs in odd sizes and a bigger package to send back. It will cost me a lot more to return them.
I'll contact tenn outdoors again to return both items, get my money back and shop somewhere else. Never again.