I had to phone them up Yesterday because it had been 8 days since my order was placed.
They told me the items had to be delivered from their supplier first, even though they were showing as 'in stock' on the site. I have now received an e-mail telling me it has been dispatched and will wait and see what turns up! In what way does the received item differ - is it a similar size and shape or nothing like the one in the link?
I was sent something pretty similar to this http://www.evanscycles.com/products/bontrager/basic-seat-pack-ec026717
which while ok for the 6.99 price it wasnt what was ordered.just taken it back to their local store & they wouldnt change it so got a refund