Evans Cycles... Have you bought a bike from them?

[Moe]

Hi, I have recently bought a bike from Evans and feel slightly disappointed... Whilst they were fantastic with exchanging my first bike (due to original bike I wanted arriving damaged and having to chose a second, but not liking it) They did not do a bike fit at all! Granted, there were no pedals on the bike but surely they would have a spare set for this reason.... I have had to adjust the handlebars and seat myself whilst out on a ride. Even with my first bike, all they did was adjust the height of the seat but then moved it again whilst they put on new bar tape for some reason....
So, am I right to be disappointed or do they not offer a bike fit when you buy a bike from them? If they don't, then fair enough.... Just want to hear of other peoples experiences from Evans Cycles.
Thank you in advance!

 

[kiriyama]

Always seemed very overpriced to me so iv had no experience of evans apart from the occasional Yorkshire "ow bloody much!?" Iv always found smaller retailers to have a more personal touch as regards to knowledge/fitting/advice. But with all big chain shops you get good shops and bad ones.

 

[Drago]

I bought a bike from Evans. It came in a box with the pedals removed. Didn't think anything of it.

It takes me a couple of rides, a few solid miles to get the set up just so on any new bike. The last thing I'd want is a shop thinking they can make my bike fit me better than I can.

 

[DCLane]

I got one bike online from them - a Ridgeback Platinum - back in 2011. Did it all myself and I didn't expect any fit from them.

It was replaced under warranty in 2012 due to a cracked frame and they offered a bike fit with the replacement.

 

[Hugh Manatee]

I have just got one from Evans. I thought the service was pretty good considering I was only buying a fairly low priced mountain bike for my daughter. The sales bloke let her sit on a couple and adjusted the saddle up and down. The seat tube seemed to scratch the post so he got it cleaned with a reamer.

Finally he had the workshop go over it before we took it away.

 

[Hill Wimp]

My last two bikes have come from them purely because they are the company my firm uses for CTW.

Both times i have taken the bike straight my LBS to be checked over and i had a full bike fit done for my road bike at the LBS. I personally would not trust Evans further that purely purchasing an item from them.

Find a good LBS near you and talk to them about your needs.

 

[toffee]

Mrs T and I have both bought bikes from Evans recently. I would say they will do what you ask. We both just wanted to pick the bike up and sort everything out ourselves but if we had asked they would have made whatever adjustments we wanted.

Derek

 

[Sittingduck]

Always had friendly and helpful service in Evans, including the purchase of 2 bikes.

 

[Citius]

Hi, I have recently bought a bike from Evans and feel slightly disappointed... Whilst they were fantastic with exchanging my first bike (due to original bike I wanted arriving damaged and having to chose a second, but not liking it) They did not do a bike fit at all! Granted, there were no pedals on the bike but surely they would have a spare set for this reason.... I have had to adjust the handlebars and seat myself whilst out on a ride. Even with my first bike, all they did was adjust the height of the seat but then moved it again whilst they put on new bar tape for some reason....
So, am I right to be disappointed or do they not offer a bike fit when you buy a bike from them? If they don't, then fair enough.... Just want to hear of other peoples experiences from Evans Cycles.
Thank you in advance!

Are you being serious?

 

[Roadrider48]

I bought two of my bikes from Evans. Offered a sit on the models I was buying but never offered an actual fit and didn't expect it either.
A proper bike fit is something you pay for separately I believe. Unless maybe you buy a real expensive job from a high end retailer. They might throw in a fit if you're spending £8000 or so, but then again maybe not....I don't really know.
I did get offered a half price Retul fit by Planet X when I bought a TT bike though.

 

[Moe]

Are you being serious?

Yes, to answer that question, I just thought that is what they did.... Again, like I said, if they don't do this then fair enough! I have never bought a bike straight from a bike shop so didn't know what to expect! I did read a review from an Evans customer who had said that they made sure the bike fit them before they left the store.... That is all.....
Thank you all for your replies, I appreciate it.

 

[shouldbeinbed]

Manchester Velodrome is right next door to work, I dip into Evans there quite often. The staff are generally v good, I've seen them setting up and adjusting and readjusting bikes for people to test ride and no pushing the more costly option.

There's the odd staffer in there I try to avoid but on the whole a decent bunch and happy to help.

 

[Globalti]

If I bought a bike from Evans (or Halfrauds for that matter) it would only be beause I knew exactly what I wanted and their price was good. I would take it away and build and set it up myself; I certainly wouldn't trust distracted kids to set my bike up. It's a bike supermarket, not a serious bike shop.

 

[mustang1]

Bought two bikes from them (both at the store). Both were fine. First bike I paid the same as any other shop, second bike I got a good deal.

 

[steveindenmark]

It doesnt matter where I buy my bikes i do the bike fit myself. I dont believe you can get it right sitting on a bike in the shop or by taking a couple of laps round a car park. I am regularly making very small adjustments to my bike.

Why would You trust someone else to do it for you? I dont really understand that.