£66 Energy refund arrived in the bank this morning. SP are refunding rather than knocking off the bill.
Got the same back into my account today from EDF
£66 Energy refund arrived in the bank this morning. SP are refunding rather than knocking off the bill.
The increases have made me focus on my electric usage more closely. Checking the smart meter I noticed a higher usage than normal and found out that the new lamp hasn't got an energy saving bulb in. Put one in and reduced the energy usage on it by 2/3.
Shell have just sent me an email of an updated direct debit of £144 with small text below saying the £66 deduction is not included in the figure.
Shell say that they'll deduct the £66 from your Direct Debit, but they haven't, they've just added it to the credit on my account and the DD hasn't changed:
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They're also claiming my consumption has gone up ~80% when it hasn't.
Shell here too: yes, they increased my DD to 113 (!!! I live alone, not wfh either) but then they credit the 66 separately.Shell say that they'll deduct the £66 from your Direct Debit, but they haven't, they've just added it to the credit on my account and the DD hasn't changed:
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They're also claiming my consumption has gone up ~80% when it hasn't.