classic33
Leg End Member
Isn't the 2nd a Bank Holiday Monday?
Energy bill increases
- Thread starter GuyBoden
- Start date
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classic33
Leg End Member
Account access is recorded by the system. More so they can see who did what than to help you.
But there is nothing to stop you requesting this information.
PaulSB
Squire
- Location
- Chorley, Lancashire
Exactly........................but you would need to be in the UK to know that!
fossyant
Ride It Like You Stole It!
- Location
- South Manchester
Scottish Power have just emailed to say prices dropping from 1st Jan. No idea how much but probably tiny.
It wont drop below the capped unit price though will it???
- Location
- Somewhere wet & hilly in NW England.
PaulSB
Squire
- Location
- Chorley, Lancashire
Yep, got one of those. Our electric will be reduce from 33.476p/unit to 33.329p/unit................. 0.147p/unit which I think is 147/100th of a penny. That maths is too hard for me.
Thats the current capped unit price
PaulSB
Squire
- Location
- Chorley, Lancashire
DaveReading
Don't suffer fools gladly (must try harder!)
- Location
- Reading, obvs
My unit costs are the same, but your leccy standard charge is lower by 4p, but the gas standard charge is higher by 1.68p
Its odd how these unit price caps are worked out by different companies
PaulSB
Squire
- Location
- Chorley, Lancashire
Yes, I can understand this view and there's no doubt offshore call centres have never been good. It's inevitable as one can't expect a customer service agent from a different culture to have any empathy for a customer's needs. Reading from scripts does little more than irritate the customer and there is no ability to interpret or fully understand the nuance of what the customer is saying. I hadn't thought of the supervision aspect and working from home. My first thought would be to blame management for cutting corners and I like to feel most employees do try their best.
The WFH aspect is interesting. I bank with Santander, in my experience the customer service is outstanding, and whenever I call it's very obvious the agent is working from home but there is no decline in standards whatsoever.
D
Deleted member 26715
Guest
We tried opening a Call Centre in the Philippines but closed it down after 18 months as it simply didn't work, the culture was so different, they were happy to continue to say yes they understood the issue when clearly they had no comprehension of the issue. They would never challenge authority if it was clear something was incorrect they would happily carry on making the same error over & over again. There were exceptions & we still employ 2 people from the country but it did seem to be a cultural thing.
We produced flowcharts for their work & they would follow them religiously even if the flowchart got into a loop, for an example we had a rule that stated if the issue was under 30p then just refund don't argue etc. I came across many that had entered the system as the amount was 31p yes I know our fault, but the logic was there was leaway, but they didn't understand that concept. Hands up this could be a training issue, but it came across this was how they had been taight in school.
We produced flowcharts for their work & they would follow them religiously even if the flowchart got into a loop, for an example we had a rule that stated if the issue was under 30p then just refund don't argue etc. I came across many that had entered the system as the amount was 31p yes I know our fault, but the logic was there was leaway, but they didn't understand that concept. Hands up this could be a training issue, but it came across this was how they had been taight in school.
Scaleyback
Veteran
- Location
- North Yorkshire
1st job when you open up on 9th Jan ?
Wish me happy birthday, 76 years young on the day. 🤪
