I must agree with those who posted to say boxed bikes should be banned. I run a small bike repair business and we see these all the time. Many have have problems which are downright dangerous - and the poor purchaser is left with the expense of getting the thing back to the place whence it came. Buying a bike from a decent LBS should mean that it comes ready assembled having had a full PDI and, if they are any good, they will offer a free check once you have ridden the bike for a couple of hundred miles to see that nothing has come loose or needs tweaking. However, I do know of stores which will charge extra for putting it together and don't offer the free follow up either. We will put together boxed bikes for folk but we are selective on what we will touch as some are just downright dangerous - and we always warn folk that there may be problems before we start. I am glad the OP took this bike back and got his money back - lots of folk seem reluctant to do so - if more did then the message might get across that Joe Public won't accept shoddy stuff. A good quality second-hand bike is often a way better investment than these cheap new ones.