I had the great good fortune to listen not quite open-mouthed, but with an air of a student that had at last found his guru, to Robert Griffiths who runs the fundraising effort at Martlets, today. He regards volunteers as essential to the business - replacing them would cost about half a million quid a year, and they are the best means of spreading the message about the Hospice. Volunteers who are engaged, contributing and building the knowledge base of the organisation in co-operation with paid staff can make an organisation a better thing.
As you can imagine e-mails have been tumbling in to my in-box. Some of them are dispiriting - particularly those from people who have given up RtR because they didn't feel valued, and, in once case, because the person simply couldn't afford to be an RtR rep.