Bike repair dispute and advice

[roadrash]

Just to clear it up after reading this paragraph..

.I took it back to where the bike was purchased on 12th May 2017. He kept insisting it was out of guarantee so they had no obligation to do anything. I stated that less than 6 months had elapsed since the bike was purchased and that it had only really been used for just over 3 months. I questioned if it was reasonable for a back tyre to only last for such a short period of time. He stated although the bikes are serviced, the hub of the back tyre may not have been inspected. Anyway, he said he would have a look at it, but would make no promises

are you saying the wheel is worn out or the tyre , or both

 

[Drago]

Was it a 3 month warranty, or a 6 month if you don't use it too much and leave it laying in the shed for a spell warranty?

 

[leeboy105]

This is the bike:


View: https://twitter.com/cardiffwheels/status/796820024866574336

 

[leeboy105]

Sorry all, my terminology is incorrect. The tyres are fine as we changed them to get more puncture resistant ones. The rear wheel needs replacing as the hub is worn out and the bearings are pitted.

3 month warranty.

 

[Drago]

That's an early Pioneer with the 4130 CroMo frame. That's a decent quality frame, well worth spending thirty or forty quid in to keep on the road.

 

[Tim Hall]

They look like 700C wheels from here (although I'm not 100% on that). If they are, the ones you linked to earlier won't fit.

 

[smokeysmoo]

@biggs682 may be able to help with some period wheels.

 

[biggs682]

@biggs682 may be able to help with some period wheels.

I do have a set of wheels but they are used , I would have no issues in using them . But will either place fit 2nd hand wheels ?

Thanks @smokeysmoo

 

[sgl5gjr]

I sell those types of bikes on with a 3 months Gtee at £50.... for station and pub run..... after a full service.... ;-)

 

[Bazzer]

I suppose the questions to be asked are whether the costs likely to be incurred could get you a replacement and do you want the aggro of arguing with the supplier? Personally I think I'd put it down to experience, fix it and live with the devil you know.Often cheaper getting bits on line and fixing it yourself but I suppose it depends how confident you are spannering.
Alternatively, accept a loss and trade it in at somewhere like Halfords for 10% discount against a new bike. - Which will of course not be worth what you paid for it in a few months, but may give you/your sister, some peace of mind about a warranty.

 

[screenman]

I think the shop is being very fair.

 

[screenman]

I think the shop is being very fair.

 

[Pat "5mph"]

I think £32 fitted for a new back wheel is very reasonable.
For the price you paid for that bike (a very nice bike, btw) I wouldn't have expected the hubs to be serviced: pitting of the hubs can happen in a week of wet commuting, specially if the hubs were a bit dry to start with.
The rack and mudguards only could come to over £ 50 if bought separately, the D lock is around £20 new, so I think you had a bargain.

 

[pclay]

You got a 3 month warranty, and you expect the seller to do warranty repairs after 6 months? This does not compute.

 

[leeboy105]

You got a 3 month warranty, and you expect the seller to do warranty repairs after 6 months? This does not compute.

A few people have made this point, so I'll address it. I'm not expecting them to fully fix my bike. The crux of my issue is how long should the back wheel reasonably last for. Before I posted here, I believed it was reasonable to expect it to last longer. I thought a serviced bike meant the rear wheel would last longe. I'm not expecting them to cover all repairs, brake pads etc or expect a new bike for a the price of a secondhand bike.

I've read a little bit about warranties and guarantees and the sales of goods act in the past. I understand it's different because this is a secondhand item. However, just because an item breaks after the guarantee expires it doesn't mean the shop have 0 responsibility. The crucial point is how long should them iteam reasonably last for.

Anyway in this case, the consensus seems to be to suck it up and pay. I think II'll contact the workshop and check what type of wheel they're giving me (old or new) and just pay it.