BT. Phone line went down contacted them, engineer visited plugged his phone into the master socket and said “problem in the exchange (half a mile away) speak to you later”. 5 minutes later BT phone rang, ‘‘twas the engineer informing me he’d “mended” the phone line by disconnecting the broad band which he couldn’t fix as it wasn’t his department, I’d need to contact BT for a different engineer. One week later after phoning at least once everyday trying to explain why I didn’t have the right lights showing on my router, I threatened to firebome the exchange building. At this point a very poor broadband was restored with a very poor phone line.
This service resumed until the end of the contract when they got shown the door.
But it didn’t end there.
Six months later we got a bailiffs letter stating that they would be visiting next week to collect monies owed or property to pay an outstanding bill from BT. BT had decided to continue charging the broadband after it was cancelled!!
My local kebab shop, simply for bad customer service.
Every company gets it wrong, it’s how it corrects its mistakes that matter.
