I bought a Samsung TV, that had a Firmware issue that was known about by both JL and Samsung. I rejected the tv on the grounds that it was not as described , they refused to accept that firmware was part of the package. Took 6 months to get the service team out. Tv was taken away, no temp replacement offered. sad thing was it took the service team 48hrs to get the tv back to me, as it was a well known issue.
I find that surprising.
My experience:
I bought an all-in-one pc online as my local store (Kingston) did not have it in stock. Arrived a couple of days before Xmas. Promptly ate one of my set up CDs and refused to spit it out.
Over Xmas checked online and local store now had it in. Took faulty machine in early doors Boxing Day, tech recovered my CD and gave me a brand new machine from stock.