funnymummy
A Dizzy M.A.B.I.L
- Location
- Lancing West Sussex
I saw the Lidle spoke reflectors & thought they'd be handy on my boys bikes, but our local store had sold out by the time I went in, then that night saw a Halfords add on the TV, 3 for 2 offer on all bike accessories.. Had a look on their website & yes, they sell the reflectors - Double the Lidle price but as I wanted to buy a Bike Eye, under the offer i'd be getting I pack free so no loss..
Bike Eye Spokeys
So went in last week, at the checkout queue #2 son started to get twitchy & started making his odd sounds, a sure sign of a posible 'meltdown'
I was mentaly willing the sales assitant to get a move on, why are they so damn slow..??
Finaly we got to the till, by which time he was very agitated, she scanned my stuff & told me the price, I querried it & was informed that my purchases didn't come under the 3 for 2 offer, by now #2 was a squirming wriggley octoupus in my arms, I just wanted to get the heck out the shop, so paid & left.
Today I get a Email from Halfords, general junk/spam stuff that i normaly bin, but I looked at it & noticed the 3 for 2 offer an ALL bike accesories banner, so I chceked & both the items I bought are clearly listed in red letters as included in the offer.
I was a bit annoyed, ok it's only £7.99, but it's the principle & if they did that to everyone that went in it could work out at £1000's.
I was alreday going to B&Q thsi afto, which is next door to Halfords..so went in with my receipt.
The girl on the till by the door told me to go upstairs to the bike section, the boy working on a bike didn't have a clue, so called for a supervisor - Who informed me that my purchase was NOT part of the offer..only lights, locks & luggage was included - I pointed out the word 'all' on the yellow signs hanging all round the bikes, and that it said 'including' lights, locks & lugagge!
She still insisted that my bits wern't included, I pointed out that on their website, both items were labelled as in the offer...she thought for a few seconds then told me they were an online offer only, By now i was getting annoyed, I asked her to go on their pc - right in front of her - and look at the website & tell me where it said online offer only. She did, and said Yes they are only part of an online offer, you can order online for home delivery or instore collection, but not just walk into the store to buy them.. I asked her to show me where on the listing it actualy said that... She couldn't, but was not going to back down over it...By this point neither was I!
She again said that my items wern't included but again when ased to show me were it said that she couldn't, I asked her to get her boss, she told me he was at lunch, I told her I would wait & sat down on a bike box in front of the till..Much to amusemnet of the half dozen customers that had now formed a queue behind me! This was aslo the point were #3 came flying round the corner on a bike shouting Yeeehaaaa while # 2 ran after him making quacking sounds!
I looked at the supervisor, smiled & said "I really hope your manager won't be long", she decied that she could as a 'good will gesture' refund me the price of the reflectors!
I got a small ripple of applause as i handed my card over for the refund!
Now what shall I spend my lovely £8's on then...??
Bike Eye Spokeys
So went in last week, at the checkout queue #2 son started to get twitchy & started making his odd sounds, a sure sign of a posible 'meltdown'
I was mentaly willing the sales assitant to get a move on, why are they so damn slow..??
Finaly we got to the till, by which time he was very agitated, she scanned my stuff & told me the price, I querried it & was informed that my purchases didn't come under the 3 for 2 offer, by now #2 was a squirming wriggley octoupus in my arms, I just wanted to get the heck out the shop, so paid & left.
Today I get a Email from Halfords, general junk/spam stuff that i normaly bin, but I looked at it & noticed the 3 for 2 offer an ALL bike accesories banner, so I chceked & both the items I bought are clearly listed in red letters as included in the offer.
I was a bit annoyed, ok it's only £7.99, but it's the principle & if they did that to everyone that went in it could work out at £1000's.
I was alreday going to B&Q thsi afto, which is next door to Halfords..so went in with my receipt.
The girl on the till by the door told me to go upstairs to the bike section, the boy working on a bike didn't have a clue, so called for a supervisor - Who informed me that my purchase was NOT part of the offer..only lights, locks & luggage was included - I pointed out the word 'all' on the yellow signs hanging all round the bikes, and that it said 'including' lights, locks & lugagge!
She still insisted that my bits wern't included, I pointed out that on their website, both items were labelled as in the offer...she thought for a few seconds then told me they were an online offer only, By now i was getting annoyed, I asked her to go on their pc - right in front of her - and look at the website & tell me where it said online offer only. She did, and said Yes they are only part of an online offer, you can order online for home delivery or instore collection, but not just walk into the store to buy them.. I asked her to show me where on the listing it actualy said that... She couldn't, but was not going to back down over it...By this point neither was I!
She again said that my items wern't included but again when ased to show me were it said that she couldn't, I asked her to get her boss, she told me he was at lunch, I told her I would wait & sat down on a bike box in front of the till..Much to amusemnet of the half dozen customers that had now formed a queue behind me! This was aslo the point were #3 came flying round the corner on a bike shouting Yeeehaaaa while # 2 ran after him making quacking sounds!
I looked at the supervisor, smiled & said "I really hope your manager won't be long", she decied that she could as a 'good will gesture' refund me the price of the reflectors!
I got a small ripple of applause as i handed my card over for the refund!
Now what shall I spend my lovely £8's on then...??
you don't fancy getting him involved with my complaint should it not go my way do you? Add in my clumsy 4 year old daughter who has a tendency to knock the display items all over the place and we could be onto a winner 
