Amazon Returns

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Drago

Legendary Member
But not the original faulty set he paid for. He would have obtained a working set in their stead by falsely representing the second set were faulty, which seems like clearly intent.

Amazon also seem guilty of several offences over this. I don't feel that committing more offences to undo their effects is the best approach.

I wouldn't authorise a charge on it, and it would get laughed at in court.

The only mens rea is to receive for oneself that to which one is lawfully entitled anyway, ie, a working set of batteries,
 

wafter

I like steel bikes and I cannot lie..
Location
Oxford
Sounds like yet another reason to avoid this retailer like the plague...

As far as I'm aware as a consumer your contract is with the supplier, so it remains their responsibility to act as an intemediary between you and the manufacturer / wholesaler for the duration of the warranty period (or at least for the statutory first year).

Of course scumbags like this will try anything to absolve themselves of incurring any additional effort / cost; as appears to be the case in this instance.

I'd have absolutely no moral issue with taking Drago's proposed route (and I hope those who've questioned this aren't doing so from a moral standpoint either; given Amazon's reputation for decidely immoral practices). However, buying a second set to allow you to return the first ultimately leaves you playing perpetual catch-up if the second set turn out to be faulty... unless the terms allow you to return them just because you feel like it.
 

wiggydiggy

Legendary Member
Off the back of this thread I was motivated to contact Amazon over a refund for something I bought in November last year, and has now failed after 2 uses. Can't return it (its glue) and they've agreed to a refund. Its only £9.99 but thats better in my pocket!
 

mjr

Comfy armchair to one person & a plank to the next
Off the back of this thread I was motivated to contact Amazon over a refund for something I bought in November last year, and has now failed after 2 uses. Can't return it (its glue) and they've agreed to a refund. Its only £9.99 but thats better in my pocket!
Sadly, they probably dump returns instead of recycling it. Or sell them to someone who will dump it. See this episode of Climate Town:

View: https://www.youtube.com/watch?v=WG8idKaX9KI
 

presta

Legendary Member
I've not had any bother returning stuff, even after several months, but I'm wondering whether batteries are classed as consumables rather than non-consumables.
 

Rezillo

TwoSheds
Location
Suffolk
I had given up on Amazon for large packs of batteries - too many packs where the contents were probably either old ones rewrapped in nice shiny labelling or just plain fakes, where their useable life was very limited. However, I have just bought some Philips alkaline ones from Amazon and they seem fine - presumably the dodgy suppliers would rather claim their batteries are a more fashionable brand.
 

Aescott

Well-Known Member
Luckly for the environment this time there was nothing to return, not even the packaging.

Side question - Isn't there a company/website that sells returned items or am I making that up?
There was a BBC article a few months ago about a company in France which sells unsold/returned items. Don’t know if there’s a UK equivalent.
 
OP
OP
NorthernSky
Update: I ended up going to Duracell who gave me a voucher to get them replaced direct from them. it was a low value purchase, i wouldn't like to faff around with something of higher value, no doubt you'd get passed pillar to post
 
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