Amazon Returns

[NorthernSky]

I've not foud that at all. In the last 3 months I've probably returned 6 items due to them being not satisfactory, or working but quite crap, or simply that after buying I found I no longer needed them. In all cases they have refunded without a quibble. You don't even have to put the item in a box, I just go to my selected post office, they put it in a special bag and scan it. 10 mins later you get an email from amazon saying thanks for the return your money is on its way

were they inside this 30 day window though, or outside?
if outside did you use the webchat to speak to an agent?

 

[Electric_Andy]

were they inside this 30 day window though, or outside?
if outside did you use the webchat to speak to an agent?

All of the above were inside the 30 day window. But the vacuum cleaner was 6 or 7 months old so well outside

 

[Drago]

But not the original faulty set he paid for. He would have obtained a working set in their stead by falsely representing the second set were faulty, which seems like clearly intent.

Amazon also seem guilty of several offences over this. I don't feel that committing more offences to undo their effects is the best approach.

I wouldn't authorise a charge on it, and it would get laughed at in court.

The only mens rea is to receive for oneself that to which one is lawfully entitled anyway, ie, a working set of batteries,

 

[wafter]

Sounds like yet another reason to avoid this retailer like the plague...

As far as I'm aware as a consumer your contract is with the supplier, so it remains their responsibility to act as an intemediary between you and the manufacturer / wholesaler for the duration of the warranty period (or at least for the statutory first year).

Of course scumbags like this will try anything to absolve themselves of incurring any additional effort / cost; as appears to be the case in this instance.

I'd have absolutely no moral issue with taking Drago's proposed route (and I hope those who've questioned this aren't doing so from a moral standpoint either; given Amazon's reputation for decidely immoral practices). However, buying a second set to allow you to return the first ultimately leaves you playing perpetual catch-up if the second set turn out to be faulty... unless the terms allow you to return them just because you feel like it.

 

[wiggydiggy]

Off the back of this thread I was motivated to contact Amazon over a refund for something I bought in November last year, and has now failed after 2 uses. Can't return it (its glue) and they've agreed to a refund. Its only £9.99 but thats better in my pocket!

 

[Ming the Merciless]

Order another set from Amazon, then within a few days raise a refund and send the old ones back in their place

That may or may not have worked for an Iron from Argos many years ago by persons who may or may not be known to myself.

 

[Ming the Merciless]

ought some Duracell Rechargeable batteries from amazon and they are a bit useless (not holding charge)

Are the batteries losing charge when sat in a device, or when sitting on a table by themselves?

 

[mjr]

I wouldn't authorise a charge on it, and it would get laughed at in court.

The only mens rea is to receive for oneself that to which one is lawfully entitled anyway, ie, a working set of batteries,

Oh for sure it'll never reach court. It's unprovable.

Still using false representation.

 

[mjr]

Off the back of this thread I was motivated to contact Amazon over a refund for something I bought in November last year, and has now failed after 2 uses. Can't return it (its glue) and they've agreed to a refund. Its only £9.99 but thats better in my pocket!

Sadly, they probably dump returns instead of recycling it. Or sell them to someone who will dump it. See this episode of Climate Town:

View: https://www.youtube.com/watch?v=WG8idKaX9KI

 

[wiggydiggy]

Sadly, they probably dump returns instead of recycling it. Or sell them to someone who will dump it. See this episode of Climate Town:

View: https://www.youtube.com/watch?v=WG8idKaX9KI

Luckly for the environment this time there was nothing to return, not even the packaging.

Side question - Isn't there a company/website that sells returned items or am I making that up?

 

[presta]

I've not had any bother returning stuff, even after several months, but I'm wondering whether batteries are classed as consumables rather than non-consumables.

 

[Rezillo]

I had given up on Amazon for large packs of batteries - too many packs where the contents were probably either old ones rewrapped in nice shiny labelling or just plain fakes, where their useable life was very limited. However, I have just bought some Philips alkaline ones from Amazon and they seem fine - presumably the dodgy suppliers would rather claim their batteries are a more fashionable brand.

 

[NorthernSky]

Are the batteries losing charge when sat in a device, or when sitting on a table by themselves?

losing charge just sitting
i'd my suspicions about them from the start to be honest. i have some (old now) Eneloops rechargeables and they have been fantastic

 

[presta]

losing charge just sitting

I tend to assume they will just because that's what batteries do: let you down just when you need them.

 

[Ming the Merciless]

I wouldn't authorise a charge on it,

I think that’s the issue, it won’t hold charge