Hello all,
Thanks again for everyone's recent input and advice.
I finally managed to order the bike I originally wanted after really struggling to make my mind up, I went for the Whyte Cambridge:
https://www.discountcyclesdirect.co...='Whyte Cambridge Urban Hybrid Commuter Bike'
I ordered from this Website which wasn't the best customer experience in all honesty, the whole ordering part of the transaction could only be handled online via email and the over the phone advice on the bike itself, I felt the guy just wanted to get me off the phone, didn't seem to care I was about to spend £600.
Despite the experience, this is the bike I really wanted and couldn't get it anywhere else so decided to go ahead with the order last week, anyway it arrived today and I was super excited.
However upon unwrapping it, I discovered the following on the frame...
A small dent - absolutely gutted to say the least! After months of research, reading and watching content, I finally made my purchase and I receive damaged goods, so typical!
It's strange how the dent could have appeared because there is no obvious damage on the box it came in and it had those polystyrene wraps and cardboard protecting it 🧐
The returns policy on the website says you have to pay and arrange for your own returns etc. all a massive headache, I didn't even get to build it and test it, so disappointed!
I've raised a returns request with them with all the images etc., let's see what they come back with tomorrow, if they even respond that quickly!
Has anyone else ever received a damaged bike, if so how was it handled and what outcome did you have?
Thanks,