wiggle or chain reaction?

[bonj2]

i've sent stuff back to CRC before just 'cos i don't like it and they've not charged me anything. same to wiggle. They obviously like me, I must be a better customer than you

 

[goo_mason]

I've used both, but had exceptional customer service from CRC in sorting out a problem with an order back in the spring. Sorted out the issue, kept me updated and sent me replacement goods well in excess of the value of the original order as an apology.

Guess who gets my business 99.99% of the time now ? (the 0.01% is only usually when they don;t have what I'm after !)

 

[andy_wrx]

Neither, usually - ProBikeKit are almost always cheaper for road stuff, Merlin for MTB
Both give outstanding service

 

[on the road]

I've use both and not had many problems. I already get a 5% discount from Wiggle for spending more then £100 in the last 12 months, but I tend to be leaning to CRC because Wiggle seem to be slipping with their free postage, it used to take 24 hours to arrive but now it takes 2 or 3 days, while with CRC's free postage it still takes 24 hours to arrive, I've never had to wait more then a day for anything to arrive from CRC.

 

[fuzzy29]

I will always look at both sites for anything I want. It is very rare that either one or the other doesn't stock the item. I do find that CRC can be a little bit cheaper, and their delivery is first class, but Wiggle do more road bike stuff and their delivery is equally good.

 

[bonj2]

Well that's just shite. I ordered some grips from wiggle at 9:19am yesterday morning and was half expecting them to be here today, but they're not - and I look on their website the order is saying ' not yet processed' !
So I clicked cancel. Sod them, I'll get them from somewhere else. They haven't even bothered to post them, even though they've got them in stock. They had over 8 hours yesterday (assuming 5:30pm postage deadline for next day) to post them and couldn't manage it, chain reaction can manage it in one and a half. Wiggle are definitely slipping. Maybe they've just got more popular and haven't taken on any more staff?

 

[Kirstie]

No to wiggle because of fears over card security
Yes to CRC because of the awesome service
If CRC doesn't do it I'll find a smaller retailer who does.

 

[Hugh Jampton]

Nearly always CRC due to cheaper than most and always a blisteringly fast delivery!

Recently used Wiggle for the first time in ages and ended up with a delivery palaver similar to cunobelin's.

I think Wiggle have changed courier's recently to citylink as I'm sure other deliveries previously have been with Parcelforce.

 

[alecstilleyedye]

No to wiggle because of fears over card security
Yes to CRC because of the awesome service
If CRC doesn't do it I'll find a smaller retailer who does.

i use paypal with them now, so not a worry.

 

[Kirstie]

Yes that's the solution. I keep failing miserably to guess the password on my ancient paypal account and I'm far too slack to sort it!

 

[spen666]

... I'm far too slack ...!

Funnily enough that is what someone has written on the walls of the gents in here about you

 

[alecstilleyedye]

Yes that's the solution. I keep failing miserably to guess the password on my ancient paypal account and I'm far too slack to sort it!

just send me all your details and i'll sort it out for you, from rio de janeiro of course