Warranty issues

[CaadX]

A little background, wifey ordereed some fulcrum 7s as a chrizzy present for me. Ive used them in the past with no problems. They ve been on sub 500 miles no abuse, and the freehub is slipping ( free movement in both directions no drive). No doubt a spring issue (whatever). They were purchased from one of the large online merchants residing on the south coast. When I contacted them today, I was told that although the wheels were still under warranty the springs are not covered along with the bearings as they are regarded as consumables, fair enough I thought otherwise claims maybe endless." But these are virtually brand new wheels"... "well you will have to take a picture of the internals or take it to your LBS get him to strip and give us a prognosis" really who is going to pay him for his time and effort me ? I'm certainly not taking it apart myself.

Anyway Ive asked them to cover any costs and replace refund or repair as the wheel is no longer fit for purpose .

What doe s the jury think do I have a wheel to stand on.

 

[derrick]

Had the same problem on my wife's bike, she had the Fulcrums 3s. It is probably a broken pawl spring easy fix, i have done it twice now,I switched to mavic wheels problem solved.
The first time i had it done under warranty.
http://www.acycles.co.uk/fulcrum-ro...lxdYgzZ_wcU4lhON5Xyf1QWlOQn4aNEs-waAhs48P8HAQ

 

[Crandoggler]

Very much so. Within the first 6 months it's the retailers problem, whether they like it or not. 500 miles is nothing for a set of wheels.

 

[CaadX]

Very much so. Within the first 6 months it's the retailers problem, whether they like it or not. 500 miles is nothing for a set of wheels.

Yes that is my reading of the situation .

Had the same problem on my wife's bike, she had the Fulcrums 3s. It is probably a broken pawl spring easy fix, i have done it twice now,I switched to mavic wheels problem solved.
The first time i had it done under warranty.
http://www.acycles.co.uk/fulcrum-ro...lxdYgzZ_wcU4lhON5Xyf1QWlOQn4aNEs-waAhs48P8HAQ

Easy fix indeed however I'm just stunned at their attitude to this.

 

[Banjo]

I had a wheel that was only a few months old and the bearing cup was scored possibly not greased when new or just crap metal I don't know

Initially bike shop told me I would have to wait until they were sent back to Scott for them to make a decision. I stood my ground and reminded them that my contract as a customer was with them (the shop) not the manufacturer.

They offered me a replacement set which were a bit of an upgrade straight away.

 

[CaadX]

I had a wheel that was only a few months old and the bearing cup was scored possibly not greased when new or just crap metal I don't know

Initially bike shop told me I would have to wait until they were sent back to Scott for them to make a decision. I stood my ground and reminded them that my contract as a customer was with them (the shop) not the manufacturer.

They offered me a replacement set which were a bit of an upgrade straight away.

I seem to remember you doing that.

 

[si_c]

Your warranty is with Fulcrum not the supplier, so you'd need to contact them for a warranty fix, I'd imagine they'd be reasonable and fix it, you might have to pay postage one way. You'd have to contact them yourself though.

Secondarily your rights under Section 14 of the Sale of Goods Act 1979 give you the right to an item fit for purpose. If they fail within a reasonable period (4 months, sub 500miles and I would suggest that is reasonable), then you can assert your rights to the retailer that way. It is then for the retailer to return to their distributor and so on.

I'd get back to the retailer.

 

[midlife]

Your warranty is with Fulcrum not the supplier, so you'd need to contact them for a warranty fix, I'd imagine they'd be reasonable and fix it, you might have to pay postage one way. You'd have to contact them yourself though.

Secondarily your rights under Section 14 of the Sale of Goods Act 1979 give you the right to an item fit for purpose. If they fail within a reasonable period (4 months, sub 500miles and I would suggest that is reasonable), then you can assert your rights to the retailer that way. It is then for the retailer to return to their distributor and so on.

I'd get back to the retailer.

I though we now had the Consumer Rights Act 2015?

Shaun

 

[Smokin Joe]

Your warranty is with Fulcrum not the supplier, so you'd need to contact them for a warranty fix,

Not the case. His warranty is with the firm who sold him the wheels, any issue with the manufacturer is the sellers problem, not the buyers.

 

[CaadX]

Not the case. His warranty is with the firm who sold him the wheels, any issue with the manufacturer is the sellers problem, not the buyers.

Again that is how I understand it and Ive told them so.

 

[midlife]

Yep, your contract of sale is with the supplier and not Fulcrum and that's who you deal with. The Warranty is a slightly different issue but should not concern you.

S

 

[derrick]

There is a lot to be said for using your local bike shop. When i had my problem with the fulcrums 3s, they went straight back to the shop, I think they were about six months old, Was put right while i went for a beer.
http://www.shorter-rochford.co.uk/
When i bought them they more or less matched the online price.

 

[CaadX]

There is a lot to be said for using your local bike shop. When i had my problem with the fulcrums 3s, they went straight back to the shop, I think they were about six months old, Was put right while i went for a beer.
http://www.shorter-rochford.co.uk/
When i bought them they more or less matched the online price.

A valid point,of course this does not negate my supplier, after reading your earlier post I did a little research and it seems this is not an uncommon problem with low mileage fulcrums. So it begs the question are the manufacturers and suppliers aware of the problem ? After all in certain circumstances, pulling out at road junction for instance, it could be catastrophic. I had no warning before it failed.

 

[CaadX]

There is a lot to be said for using your local bike shop. When i had my problem with the fulcrums 3s, they went straight back to the shop, I think they were about six months old, Was put right while i went for a beer.
http://www.shorter-rochford.co.uk/
When i bought them they more or less matched the online price.

However they still failed a second time did they not ?

 

[derrick]

However they still failed a second time did they not ?

The second time i did it myself and saved the beer money.