The fallacy of "servicing" a bicycle.

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Bodhbh

Guru
I've recently taken up homebrewing. In a few months of homebrewing, despite not really knowing what I'm up to, I've made better beers than I've ever drank in 20yrs of beer drinking, learnt more about the taste and balance and flavours than I ever knew, and it's all much cheaper than anything you could buy bar White Lightening. Yet still people buy tins of beer! Why?....well time and inclination....only so much time in the world, not everyone wants to spend it dicking around with bikes/beer/monrobagging/knitting their own jumpers/darning socks/cooking/making jam/etc etc etc
 

Roadrider48

Voice of the people
Location
Londonistan
Did you try asking the shop staff to show you how to do the adjustment? I'm sure they are as irked as you by this kind of problem and would be only too happy to show you.
They want to make money from fixing people's bikes, not teach them how to do it there selves. That's quite counter productive from the shops point of view.
Do you really think the shops cares that you can't do your own repairs?
 
I look after all my bikes - oil the chain and cables, adjust the gears when needed, replace cables, chains, cassettes etc etc and generally give them the TLC they need. They have their own room at home and are kept in the warm and dry. I can't ever think of taking one in for a service.

My younger son has had the same mountain bike since his undergraduate days. He leaves it outside, it is never maintained and never cleaned. Periodically the chain, brakes, gears, headset seize up. He does take in it for a service 'to get it working again'.

He's happy with his approach and I'm happy with mine.
Yes in Zen and the Art of Motorcycle Maintenance ,thee are the two characters, one does his own maintenance, the other has a BMW and relies on the Motorbike shop to do it, he highlights the different approaches
 
OP
OP
Globalti

Globalti

Legendary Member
They want to make money from fixing people's bikes, not teach them how to do it there selves. That's quite counter productive from the shops point of view.
Do you really think the shops cares that you can't do your own repairs?

The bike shop owner who I've known for the last 26 years and especially since he set up his own shop is thoroughly peed off with having to fix other people's neglected bikes. He would rather be building bikes to sell and making a little more profit for his efforts. Repairing bikes keeps him just about solvent but he is so disillusioned with it that he's thinking of closing the shop down. He admits that he can't compete with internet sellers and he feels insulted when people buy parts on the web then expect him to fit them but he has to swallow his pride.
 

youngoldbloke

The older I get, the faster I used to be ...
The bike shop owner who I've known for the last 26 years and especially since he set up his own shop is thoroughly peed off with having to fix other people's neglected bikes. He would rather be building bikes to sell and making a little more profit for his efforts. Repairing bikes keeps him just about solvent but he is so disillusioned with it that he's thinking of closing the shop down. He admits that he can't compete with internet sellers and he feels insulted when people buy parts on the web then expect him to fit them but he has to swallow his pride.
I don't blame him! Imagine taking your car for a service carrying your own oil, screenwash, coolant, wiper blades etc. All of which I could get online for a fraction of the price they will charge. I know what my local mechanics would say - just two words ..... If you are going to buy parts online you should learn to fit them yourself, or expect to pay a premium for fitting.
 

youngoldbloke

The older I get, the faster I used to be ...
Imagine? It happens quite a lot. I know a number of people who refuse to pay inflated prices for oil especially from dealers/garages.
Maybe I'm just old fashioned, but I have a good relationship with my local garage, and I don't think they would be quite as accommodating if I provided my own parts*. I do top up oil and fluids and replace bulbs, wiper blades etc myself between services though. *Think the same would apply to your LBS.
 

summerdays

Cycling in the sun
Location
Bristol
I have taken some parts to my LBS when I wanted specific things fitted that they didn't stock (and weren't going to order either), but I've discussed it with them first. But I imagine I got other things at the same time from them.
 

cd365

Guru
Location
Coventry, uk
If the LBS wants to appear cheaper labour wise by selling you parts at a more expensive price than you can get online then just put the price of their labour up for externally sourced parts. As long as that is explained beforehand I don't see a problem
 

Roadrider48

Voice of the people
Location
Londonistan
The bike shop owner who I've known for the last 26 years and especially since he set up his own shop is thoroughly peed off with having to fix other people's neglected bikes. He would rather be building bikes to sell and making a little more profit for his efforts. Repairing bikes keeps him just about solvent but he is so disillusioned with it that he's thinking of closing the shop down. He admits that he can't compete with internet sellers and he feels insulted when people buy parts on the web then expect him to fit them but he has to swallow his pride.
A bike shop owner peed off at having to fix bikes?That's a new on me.
But he's your friend so I don't doubt what you say.
I wasn't referring to buying your own parts and turning up at the shop expecting them to be fitted. I meant bike repairs in general.
I would imagine small bike shops will suffer with online sellers,so bike repairs I would of thought would be their bread and butter.
Some people like to fettle some people don't.
 

e-rider

Banned member
Location
South West
Did you try asking the shop staff to show you how to do the adjustment? I'm sure they are as irked as you by this kind of problem and would be only too happy to show you.
some people simply just can't do this - it might seem very simple to you and me, but to others it's as difficult as inventing space travel. I know for a fact that some people should never even try as it could result in death! You could argue that perhaps these people shouldn't ride bikes at all (i.e. most triathletes etc).
 
I posted this in a thread on Technical Know How but I think the point is so important that I'm re-posting it here as a new thread, with a couple of edits:

The idea of doing a "service" on a bike is misguided; it's not a modern car where you only need to change oils and filters and not much else. A bicycle is a collection of delicate lightweight systems that need to be tweaked and kept in adjustment to get the best from them and the only way to do that is to learn to do it yourself.

I despair when I see people posting that their bike "has just been serviced " and they expect it to be running perfectly. You will only know when a something needs attention if you are attuned to the sound and feel of it or you take the time to inspect it carefully; which you can't expect a mechanic in a bike shop to do when he's under pressure and being distracted by colleagues, customers, loud music and his mobile phone. Read Zen and the Art of Motorcycle Maintenance if you want to understand more about quality work and the futility of handing your precious machine to a so-called "professional".

Bike "servicing" is a dirty, boring, tiring, tedious job that makes no profit no matter how much the shop charges. Speaking as a bike fettler who has tried, briefly, to make a living from servicing bikes, there's nothing more depressing or demotivating than receiving a bike in a filthy or neglected condition from a customer who expects you to wave a magic wand and make it like new again, especially when you know that your efforts won't be appreciated and they will continue to abuse and neglect the bike.

The simplest and cheapest answer is to buy some tools and learn to do your own maintenance. That way, when the bike breaks out on the road, you've a better chance of fixing it yourself.

Not all bike mechanics are muppets; I know a couple of excellent mechanics at my LBSs who certainly know more than me but I would not expect them to be able to perform routine maintenance or adjustments, which is the rider's job.
I disagree completely. The whole point of living together in a society is that it allows individuals to become specialists. Or would you rather we each brew our own beer and rear our own burgers?
 

youngoldbloke

The older I get, the faster I used to be ...
I disagree completely. The whole point of living together in a society is that it allows individuals to become specialists. Or would you rather we each brew our own beer and rear our own burgers?
I disagree completely. Unfortunately marketing has successfully persuaded individuals that specialists are required to perform many simple everyday tasks that used to be part of everyday life for the majority of people.
 

nickyboy

Norven Mankey
I disagree completely. Unfortunately marketing has successfully persuaded individuals that specialists are required to perform many simple everyday tasks that used to be part of everyday life for the majority of people.
But that isn't how society and economics works.
We all specialise in certain skills to a greater or lesser degree. This means we can do these skills better and faster than someone else. So we do that, get paid for that, then spend the money on buying in skills that other people have.
I can make more money in an hour than I can save by doing bike maintenance for an hour. So I get the bike maintenance guy to do that for me while I do what I'm good at.

And please don't start about the pleasure of maintaining your own bike. It isn't a pleasure for me
 
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