Well I rewound my VCR and watched the programme.
[actually a BT tv box. Just been looking at prices of set top boxes on amazon. They seem to be less than £40! My first VCR, back in the early 80's, cost me £640. Must be one of the few products that go against the inflation trend.]
The programme itself was watchable, but seemed to draw on the extreme cases on both sides of the argument. I guess if it drew feedback from all the people who were happy with their experiences, it would have been a boring programme. Like a comment earlier, it just makes the divide wider.