Rapha Bidon

[Nicensleazy]

When I bought one of my road bikes sometime ago, the dealer very kindly gave me a Rapha Bidon, which is a water bottle to the likes of us. Anyhow, after using it a few times, I noticed the Rapha logo was peeling off. I telephoned Rapha who were not very helpful, but after much arm twisting they sent a replacement. Anyhow, a week later it happens again. The logo just peels off the bottles when you are placing the bottle in and out of the cage. I telephoned them again and spoke with a young lady ( who shall remain namelss) again extremely unhelpful and really couldn't be bothered with my enquiry. She came out with the usual bullshit, its not happend before. Then, after much much much arm twisting they send out another which took weeks. Before it arrives, I speak to the young lady in question who then goes on to tell me that they have indeed had complaints from other customers about this water bottle. So, whats that I can smell coming down the phone from Rapha, bullshit. So, they are indeed having problem! So, the third bottle arrives and after a few uses, guess what, its happendding again, all the black lettering comes off on your fingers when riding and over the nipple. So, I telephoned them again. The young lady then tells me I'm being a pain and will get back to me in the future! Total Crap. All I can say, I'm so pleased I never bought this pathetic bottle in the first place!

 

[andy_wrx]

Perhaps she has a point - you got not one but now three of them free and you're still complaining !

 

[cheadle hulme]

Why don't you keep using them until all the black lettering comes off; then you won't have the problem.

 

[Nicensleazy]

Perhaps she has a point - you got not one but now three of them free and you're still complaining !

Read the text, I don't have three, because they were sent back and I payed the postage!!!!!!!

 

[andy_wrx]

Read the text, I don't have three, because they were sent back and I payed the postage!!!!!!!

Err, perhaps you should read the text - nowhere do you state that...

 

[MacB]

you could have just written Rapha on yourself in marker pen, save you the postage and would have looked really cool

 

[mondobongo]

My bidons are scuffed from use not worried about it more interested in riding than if someone can see I have a Rapha bottle on my bike.

 

[cheadle hulme]

you could have just written Rapha on yourself in marker pen, save you the postage and would have looked really cool

Would it have been special Italian lightweight marker pen though?

How stupid is he gonna look with normal marker pen eh?

 

[gavintc]

I always thought well scuffed bidons are just part of the cycling thing.

 

[MacB]

Would it have been special Italian lightweight marker pen though?

How stupid is he gonna look with normal marker pen eh?

christ, I thought that was a given, you can't besmirch the special highgrade Rapha plastic with just any old pen. That would stand out a mile off and, instead of looking cool, he'd get people sniggering at him for being a cheapskate

 

[andy_wrx]

MacB, if you were from Northwich rather than Hants I'd have said you were Dave Hinde.

There was a story about someone having bought a DA rear mech from him on eBay and having been sent a 105 one. When the guy complained, DH told him to send it back, he'd scrape off the 105 logo and write DA on it in marker pen and no-one would know...

<edit>yes, here we are
http://www.bikeradar.com/forum/viewtopic.php?p=15120712

 

[Aperitif]

Would it have been special Italian lightweight marker pen though?

How stupid is he gonna look with normal marker pen eh?

 

[rich p]

You sent 2 bottles back and paid the postage? Christ, you must be pretty desperate to be in with the in-crowd!

This is a wind up, isn't it?

 

[jay clock]

spoke with a young lady ( who shall remain namelss) again extremely unhelpful and really couldn't be bothered with my enquiry. She came out with the usual bullshit, its not happend before.

I have dealt with by the same person when I complained about some socks (Xmas pressie) which holed on the first trip. I emailed, no reply, called a few days later, got "her" on the phone "oh yeah, I remember your email" (never actually got a reply). They then sent the new socks in a package with no correspondence, packing note or apology. I filled in an online feedback survey about the whole issue at their request, but no follow up from that either...

 

[Rob S]

Rapha bidons are so much more than a bit of black lettering on a run of the mill Elite waterbottle. Apparently.