Problems Returning Gloves

[CharlesF]

Hi, I purchased a pair waterproof gloves, Sealskinz, from an on-line trader who will remain nameless, for now.

The first time I wore the gloves, it poured with rain and my hands were sopping wet. I immediately contacted Sealskinz and they said to return them to the retailer. I in turn contacted the retailer, explained and asked if I could return them; YES was the answer.

In the meantime, I had asked Sealskinz to recommend a pair of waterproof gloves, they suggested the Winter Cyclist Glove.

Another email to the shop, telling them I had returned the gloves and I was ordering the Winter glove.

Next thing I know, I get an email from the shop saying they had looked at the gloves and there was nothing wrong with them, they said they weren't refunding me and sending the gloves on to Sealskinz. Instead they were sending them back to me!

I wrote and explained I had received the newly bought Winter gloves, could I then return them for a refund.

NO said the shop, because I had worn them, wrong I said they arrived the day you refused a refund on the faulty gloves.

What can I do, can I return the gloves and ask the credit card company to reverse the payment?

Any ideas?

 

[Flying Dodo]

If the gloves you originally bought were described as waterproof, as they clearly weren't fit for purpose, you should go back to the retailer. Some useful info here. As the gloves probably cost less than £100 you wouldn't be able to go via the credit card company.

 

[Polhemic]

For the first (faulty) pair of gloves, you're covered by the sale of goods act - http://www.which.co....e-of-goods-act/. They are obviously not fit for purpose, so they should accept the return.

For the second pair, you're covered by the Distance selling regulations which gives you a cooling of period. http://www.oft.gov.u...ng-regulations/

If the original vendor won't accept these points, that's the point that I would start talking to your credit card company.

Cheers,
Pol.

PS. Could you PM me the supplier? I'm in the market for some new winter gloves too.

 

[GrumpyGregry]

Sale of Goods Act is your friend. Know your rights under it and don't hesitate to ask them to be respected when dealing with shifty retailers. Especially good in warranty claims. Your contract is with the retailer not with the manufacturer.

 

[jimboalee]

I bought a pair of gloves once that were labelled as 'Waterproof'. They weren't.

Instead of all the hassle of returning them ( postage and waiting ), I got a pair of industrial Marigolds from the hardware store to wear over the top and a pair of track mits to wear over the top of the Marigolds.

That set-up lasted years from mid nineties to 2001ish.

Nowadays, I buy £2.99 Thinsulate woolie gloves from Wilkinson and do the Marigold trick.

 

[jimboalee]

Just as a side thought.

THE best gloves I've ever worn for cold and wet conditions were a pair of Cryo gloves from a company called Wessington.

They were bought to handle CO2 storage equipment for Thermal Shock refridgeration chambers.

They were over £100 BUT,,,, I could handle liquid nitrogen poured straight out of the Dewar.

Sir James Dewar, another clever Scotsman.

 

[amaferanga]

Sealskinz gloves AREN'T waterproof. Well, they are for a few minutes, but if everyone who bought then returned them after getting wet hands in proper rain the company would be long gone....

 

[automatic_jon]

For a budget solution for water (and wind) proofing I don't think you can beat examination gloves with Aldi winter gloves over the top. Your hands still end up damp from sweat but nothing like as cold or numb as they would be without.

 

[giant man]

Sealskinz gloves AREN'T waterproof. Well, they are for a few minutes, but if everyone who bought then returned them after getting wet hands in proper rain the company would be long gone....

+1 - Totally agree - When are people going to realise that Sealskinz stuff isn't waterproof? It's a load of crap ......

 

[upsidedown]

My waterproof Sealskinz gloves are unbelievably non-waterproof. Suppose i should have taken them back to the shop but never got around to it. They're now the backup gloves that i carry in case my Aldi gloves get too wet. Great recommendation that.

 

[CharlesF]

Thinks for all the advice, Pol yours is very helpfu, I will be returning the second pair under cooling off period. Jimbo, loved your solution - a KISS moment (keep it simple stupid). The retailer hasn't replied yet, so the saga continues.

 

[manalog]

+1 - Totally agree - When are people going to realise that Sealskinz stuff isn't waterproof? It's a load of crap ......

I have 2 versions of Sealskinz, the Mountain and Road versions, both waterproof as long as it doesn't rain.

Apparently when they test for Waterproofness Sealskins follow certain Standards and its only waterproof for a few mins/sec at certain pressure and they pass them as 'Waterproof'.

By the way, Evans have Scott Vanguard Gloves for £24.99 Goretex lined, I was going to get a pair but decided against them as they seems too thick.

 

[e-rider]

credit card companies are not able to reverse payment surely!?

the problems with waterproof gloves are:

1. they make your hands sweat so much it is no different to getting wet anyway
2. in heavy rain water enters via the opening at the wrist

If you never used the second pair then you are free to return them for refund

 

[giant man]

I have 2 versions of Sealskinz, the Mountain and Road versions, both waterproof as long as it doesn't rain.

Apparently when they test for Waterproofness Sealskins follow certain Standards and its only waterproof for a few mins/sec at certain pressure and they pass them as 'Waterproof'.

By the way, Evans have Scott Vanguard Gloves for £24.99 Goretex lined, I was going to get a pair but decided against them as they seems too thick.

Exactly! Laughable imo .......

 

[piedwagtail91]

i know 2 people with sealskins.
i was out on a day ride with one , it rained, his sealskins were soaked , he poured water out of them and then wrung a lot more out at our dinner stop.
i was out with my son on wednesday, it didn't rain but we had a quick food stop. he took his sealskins off and they were soaked inside from sweat, and this was a cold day and we'd only been riding for an hour and a half.
wouldn't touch then with a bargepole.
i have a cheap pair of thinsulate fleece gloves with trackmitts over the top, it it gets cold i wear a pair of £5 gloveliners under them. if it gets really cold or it rains then i have some montane or marmot mitts over them.
never have any problem with cold or wet hands that way.