Please critique my email

[fimm]

Done, via "contact us" form on their website. I'll see what response I get before considering a snail mail follow-up - that would involve finding things like a stamp, and an envelope...

Thank you again for all the comments.

 

[VamP]

FWIW my ex-wife once sent a complaint about a dangerously driven Xerox car to the Country Manager of Xerox, with cc to the global CEO. She had a grovelling email of apology from the offending driver by the next day.

She is a bit of a ball buster

 

[oldroadman]

I hadf a similar experience with a Sky van about a year ago. Luckily, it was just before a presentation by a Sky senior manager in charge of - cycling!.
A quiet word following the session had his attention, and he promised suitable action.
Which I know happened, along with his own response and a copy of a note to all drivers - in short, don't try and murder our sponsor audience, possible future team members, and Sky customers, or else!

 

[Friz]

FWIW my ex-wife once sent a complaint about a dangerously driven Xerox car to the Country Manager of Xerox, with cc to the global CEO. She had a grovelling email of apology from the offending driver by the next day.

She is a bit of a ball buster

I've got an ex like that too. Unfortunately the ball busting didn't stop at members of the general public.

 

[VamP]

I've got an ex like that too. Unfortunately the ball busting didn't stop at members of the general public.

Hmmm. Indeed. Hence ex.

 

[david k]

i think the original is fine, maybe just add that it was a dangerous move but they/yu were lucky on this occasion

 

[ufkacbln]

Don't ask a vague question at the end...

I use something like...

The standard of driving in this incident falls well below that which should be expected of a reasonable nad competent driver, and this causes some concern.

Given the failure of your driver to observe a duty of care in this case I require you to explain the conduct of you employee and outline the action your Company will be taking to prevent repetition of such poor overtaking.

 

[fimm]

Well, well, well, I have an update. Having heard nothing at all, and having not followed it up at all, I'd almost forgotten this when I got a letter, which I will quote almost in full:

Please accept my apologies for the delay in replying to your contact. This has been due to a resource issue arising from the re-structure of out Customer Service Department…

I was very concerned to read your account of this incident. I would ask you to accept my assurances that all of our drivers receive training at the commencement of their employment with us, and on an ongoing basis. No member of staff should be unaware of the emphasis that we place on safety. All of our drivers know that the Company demands the highest standards of its drivers and that due regard for the well being of passengers, pedestrians and other road users is of paramount importance.

Under our training programme, our drivers are instructed to treat cyclists in the same manner as any other vehicle when overtaking. If there is no space available, then the driver should drive behind them at an appropriate speed until it is safe to overtake.

As a result of the information that you provided, this driver was identified, and interviewed in line with our company procedures. Appropriate action [was] taken to ensure that there are no recurrences of this nature.

Following any contact like this we do carry out monitoring of the members of staff to assess their driving standards. This may result in the driver being taken back into ourTrainingAcademyto receive further training. Staff asked to return to the training Academy will only be released back to the depot, and to driving our vehicles, once the Training Manager is satisfied that the standard of driving is that of the high standards we expect at First.

Please accept my apologies for the actions of our driver on this date and thank you for drawing this matter to our attention. I sincerely hope that you find that this proves to be an isolated incident and that you are given no further cause for complaint.

I’m quite happy with this – to be honest, I had to re-read this thread to remind myself of the details of the incident (!) – so it obviously wasn’t that serious in the overall scheme of things, and even if the “appropriate action … to ensure that there are no recurrences of this” was along the lines of “Oi, Bob, don’t drive like that around cyclists” – that’s all any of us want, really, courtesy, time, and space.

 

[sabian92]

Another good thing to do if you don't get a response via e-mail is actually go into their depot and tell them. I did that with an Arriva bus who nearly killed me half an hour after it happened (wasn't far from the depot so I just went home via there) and I got a satisfactory result. Might be worth keeping in mind.