Parker International - unbeleivably CRAP
- Thread starter d3v
- Start date
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ed_o_brain
Guest
I've used Parker quite happily. In fact, based in Shropshire near where I used to live, I've visited them a couple of times and drooled over their stock.
Riverman
Guru
- Location
- sur de Inglaterra
I had a very similar problem. Card strangely didn't work, so I gave them the number over the telephone. They said great, thanks we'll send that to the processing department.
Three days letter I get an email saying that my order has been cancelled because I failed to give them the correct card details. Well, if the card details that I gave the second time really were incorrect, it would have been nice for them to tell me rather than cancelling the order.
Hasten to say I bought the stuff from another site instead, who oddly had no problems processing my payment.
On the plus point some of their stuff is well priced. It does seem like my experience is rare.
Three days letter I get an email saying that my order has been cancelled because I failed to give them the correct card details. Well, if the card details that I gave the second time really were incorrect, it would have been nice for them to tell me rather than cancelling the order.
Hasten to say I bought the stuff from another site instead, who oddly had no problems processing my payment.
On the plus point some of their stuff is well priced. It does seem like my experience is rare.
Sheffield_Tiger
Legendary Member
d3v said:
Probably for the same reason that I don't answer customer emails at night. BECAUSE I AM NOT AT WORK.
This sort of thing annoys the hell out of me, and yes, I am venting. You've had your vent so you will let me have mine.
People work certain hours. Because they own a computer at home thaqt they use for recreation does NOT mean they should work 24/7.
I get sick to the back teeth of whinging selfish prats sending emails of complaint about me to my company, simply because they had to wait until office hours to receive a reply. Because I run the eBay store for the company I work for AND their website (not Parkers BTW!), that apparently means that I must be on call should someone decide to ask a question at 4am.
WHY THE HELL SHOULD an employee of the company answer work emails in their OWN LEISURE TIME? And what sort of peanut writes letters of complaint to the company directors about me, because my one-person department isn't open 24/7/365? Probably people like you who assume that people should be at their back and call all yours. It happens, quite regularly. They go to the bottom of the queue.
Now, on to your issue, it sounds to me like your card and PayPal (as a payment processor / PayPal web payments pro) aren't "getting along". Unfortunately there is little a company using PayPal as the card processor can do, other than lift all fraud checks and leave themselves open to chargebacks. Been there. Unfortunately the retailer may be as annoyed at times with PayPal as you. But if PayPal have taken money and not deposited it into Parkers account, then PayPal WILL NOT EVEN TALK TO PARKERS about it so there will be nothing they can do, hence suggesting you talk to Parkers. Again, been there.
BentMikey
Rider of Seolferwulf
- Location
- South London
I've had good service from Parker in the past. No complaints here.
p.s. it's rather ridiculous to expect emails to be answered out of hours.
p.s. it's rather ridiculous to expect emails to be answered out of hours.
wafflycat
New Member
- Location
- middle of Norfolk
Excellent service from Parkers over many years here too.
AlanW
Legendary Member
- Location
- Not to sure?
Like many other I have dealt with Parkers for 15+ years, and despite the odd hiccup I have been a happy customer.
But, they do seem to have lost their way a little regarding pricing over the years? Once upon a time you just ordered from Parkers coz they were the cheapest, sadly this is not the case anymore.
But, they do seem to have lost their way a little regarding pricing over the years? Once upon a time you just ordered from Parkers coz they were the cheapest, sadly this is not the case anymore.
zophiel
Veteran
- Location
- Glasonbury
Riverman said:
I had the same problem with there site not taking my card details and refusing my card. I waited a day for them to ring back as it said on the webpage, then rang them instead. They did process the order but it took a few days once it had been processed. So good and bad really.
on the road
Über Member
Probably because they have a life, unlike youd3v said:
Graham1
Active Member
- Location
- The wonderful flat county of Norfolk
Sheffield_Tiger said:
Here Here
Couldn't agree more, everybody thinks everybody should work 24/7 these days, everybody needs time off and should leave work at work. This 24/7 culture does my head in lets go back to 9/5 5.5 days a week.yippee. more time to ride my bike thats what I say.
Graham1
Active Member
- Location
- The wonderful flat county of Norfolk
Most people on here complain that you can't speak to a person with a lot of online sites, so it is a refreshing change to hear of one who actually wants you to phone them. Get a landline or borrow a friends landline or better still use the landline at work during your break.
Ludwig
Hopeless romantic
- Location
- Lissingdown
Never had a problem with Parker International. I run 2 online shops and it is very easy for the customer to make a keying in error and some shopping sites are so convoluted these days. With Paypal you only need your email address that is registered with the company or even a moblie phone number to make a payment. If you don't want to pay online most online firms will take a card payment over the phone. Some cards will get declined at this time of year because people go over there limit of due to erratic spending patterns. Finally if you deal with your issues in a calm and rational manner you will get you problems sorted much quicker.