A very fair assessment. It won’t be in my top 5 biggest problems at work this week so I agree. But for some people it may well be.A major outage, agreed. But as I said technology is not fail proof and will fail occasionally. Unless it is the end of the world then it is not the end of the world. Business has always been like that, but more so these days. Your contingency measures seem to be working and a test now and again will only serve to strengthen them.
Nobody sensible would revel in seeing businesses hit, but it still doesn't stop the schadenfreude towards the 'problems' of the many who who are obsessed by the trivia of mobile phone and internet usage.
Luckily my top 5 biggest achievements this week are far greater so all in all a good week. But that’s mostly due to being awesome and living in London.