Not fit for purpose
- Thread starter ingenuitylee
- Start date
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I once bought a bike from Toys R Us that had a few faults. They were "fixed" but reoccured again. After the second time of them being "fixed" and the problems still persisting, I took it back for a refund.
First they said they could only fix it (and as the bike was faulty, the faults couldn't be fixed properly), then they said they could only offer a credit note. I'd paid cash, so told them I knew my rights and was entitled to a full refund (I don't really know my rights, but saying I do means I have never not managed to get a refund for faulty goods
). I got a refund and bought a bike at a bike shop for £80. It was really chunky, but lasted me a few years, and my brother used it to travel from Manchester to Southampton with no problems. I did loose a nut on it, but that was replaced with a Spanish peseta!
First they said they could only fix it (and as the bike was faulty, the faults couldn't be fixed properly), then they said they could only offer a credit note. I'd paid cash, so told them I knew my rights and was entitled to a full refund (I don't really know my rights, but saying I do means I have never not managed to get a refund for faulty goods
). I got a refund and bought a bike at a bike shop for £80. It was really chunky, but lasted me a few years, and my brother used it to travel from Manchester to Southampton with no problems. I did loose a nut on it, but that was replaced with a Spanish peseta!
OP
OP
ingenuitylee
New Member
- Location
- Hadfield, Glossop
I haven't had chance to look at the bike all weekend and so have only just tried the techniques in the adjustment video. I couldn't understand why adjusting the B screw was having no effect so I pushed it up with my thumb so I could see the clearance between the screw and the stop and then wound the screw in. As I gently placed the stop on the screw I watched the screw disappear back into the housing. The f***ing thread is stripped! I am beginning to believe this is some kind of joke, so now I will have to get the train in to work tomorrow and then take another 15 mile round trip to Halfords when I get home. Somebody somewhere is taking the p*ss.
Jonathan M
New Member
- Location
- Merseyside
Lee, I suggest that you seek out your local reputable local bike store (LBS) and start a business relationship with them. More local, infinitlymore knowledgeable that a grease monkey in Halfrauds/Bike-shut, and someone in the LBS will actually ride a bike (and not just a BMX to & from work!!).
Get to Halfrauds to get the dereailleur sorted, but then never darken the door again!
Get to Halfrauds to get the dereailleur sorted, but then never darken the door again!
OP
OP
ingenuitylee
New Member
- Location
- Hadfield, Glossop
I'd agree with going to an LBS for work done. I contacted them about the derailleur and although they didn't have a new bike they did have the mech in and would fit it when I got there.
They didn't have one when I got there so took one off the display model. After fitting it and testing a few times I took it home. I didn't have much faith in the lad who fitted it but it was late and I tghought I could set up the gears myself.
I rode into work the next day and it wasn't right and was making a catching noise, I assumed the front derailleur wanted adjusting. When I looked when I got to work he had threaded the chain around the mech incorrectly and was rubbing on the outer bracket.
I must admit that is one thing I didn't look for when I took it home. The chain isn't damaged but it has worn a groove in the bracket which is going to rust. i stripped it and put it the right way round and it was ok. Unbelieveable.
I have contacted the customer services now to have the right mech sent to the Glossop store and have it replaced and that I don't want to go back to the original store. It is only a little groove but thats not the point, I also said I want some compensation for the p**s poor service I have recieved although I am not holding my breath.
On a brighter note, I set the bike up myself last night and this morning clocked up a PB of 20.17 on the commute to work.
They didn't have one when I got there so took one off the display model. After fitting it and testing a few times I took it home. I didn't have much faith in the lad who fitted it but it was late and I tghought I could set up the gears myself.
I rode into work the next day and it wasn't right and was making a catching noise, I assumed the front derailleur wanted adjusting. When I looked when I got to work he had threaded the chain around the mech incorrectly and was rubbing on the outer bracket.
I must admit that is one thing I didn't look for when I took it home. The chain isn't damaged but it has worn a groove in the bracket which is going to rust. i stripped it and put it the right way round and it was ok. Unbelieveable.I have contacted the customer services now to have the right mech sent to the Glossop store and have it replaced and that I don't want to go back to the original store. It is only a little groove but thats not the point, I also said I want some compensation for the p**s poor service I have recieved although I am not holding my breath.
On a brighter note, I set the bike up myself last night and this morning clocked up a PB of 20.17 on the commute to work.
