they don't have to think about it.
Look at this way - The Fridays and/or the FNRttC is a brand. It connotes (you can fill in your own bit here) adventure-lite, romance, good humour, sociability. People think of the product as well-run. Sort of John Lewis meets Brief Encounter. There are some nice images and some nice words, but they don't really bring new people in - by and large it's personal recommendation.
And it is dying on its arse. Because we do not convey what we're about beforehand - you have to come along to find out. It would be nice if we had a means of conveying what we are about - but (and this is the difficult bit) I really do not think you can get across the sweetness of the ride by pictures, videos, words, whatever. If each ride is a story, it's a story that has to be experienced.
So............I might come up with something that was intriguing, enticing, and welcoming. But that probably wouldn't be about the ride as it is. It would be about a different kind of ride, one that is more easily conveyed. So the trick is to do the conveying, come up with the intriguing, enticing and welcoming based on the sweetness we already have, create a brand and then tailor the product to the brand.
Now that really isn't too difficult, is it?
oh - and the original of the video Thom linked to is a nine minute documentary - taster here
http://pixiufilms.com/steher/