I broke my phone, well not actually broke it but some FB sat on it & bent it, I didn't realise this & thought it had just failed, it was £285 8 weeks ago so it was sent it off the Samsung to be repaired. They have replied to say it's not covered under warranty as it's bent and they want £315 to repair it, so I told them No.
Bought the same phone again off Amazon, when it arrived it was in a proper Samsung box but with no English writing on it anywhere. Booted it up & by playing with the keys got it into English & all was good but something was niggling me, so I contacted Samsung UK support & gave them the IMEI number who advised that it was a phone that shouldn't be on the UK market & was supposed to be in Kazakhstan. They would offer no warranty on the product, I contacted the seller who initially claimed that it was covered under a Global warranty until I pointed out that was not what Samsung had advised, they at that point agreed to take it back & refund.
But I wonder how many other people just accepted theirs expecting to get a full warranty, also wonder how they are entering the country, I'm sure all the import & VAT is being paid on them, Not!
I’ve had a very similar experience.
A few years ago I bought a brand new Samsung from a seller on Amazon. It worked fine until three years later when the camera would not focus. I contacted Samsung to enquire about a paid-for repair and discovered that not only was it beyond economical repair but the warranty was over two years out of date, not just one year.
I decided to buy another new Samsung (different model) and again from another Amazon seller.
When this one arrived, I opened the Amazon packaging but not the sealed phone packaging and phoned Samsung to get them to check the warranty status via the IMEI number. They told me that I’d been sold a phone whose warranty had expired a year and a half before I bought it.
I thanked them and said I’d be sending it back to Amazon for a refund, to buy a Samsung elsewhere. She suggested that, if I could show her a VAT invoice for the phone with the name of the company which sold it to me, she would honour a warranty of 2 years from the purchase date, so that’s what I did.
Frankly, I was amazed that they would offer this and a little sceptical. However, I subsequently received an email from their technical services team confirming that my 2 year warranty was in place. Full marks to Samsung for customer care.
Then, a couple of months ago, I sat on it and bricked it. Eejit!
But I’d learned my lesson with Amazon sellers and went straight to my nearest Samsung shop (Edinburgh) and bought my current phone. While there, I showed my bricked phone to tech support and she immediately said, “That’s a refurb.” , because although it said SAMSUNG on the back, the Dublin PO Box address was missing, as was the CE marking.
And, like you, the savings I was making on these ‘new’ phones was small, nothing to make them sound too good to be true, just competitive.
Anyway, I’ll never buy a phone again from anyone other than the manufacturer or an approved dealer.