New build - no insulation

[Drago]

Bill them for your time. That'll wake them up.

 

[vickster]

Can you take some legal advice - maybe through your home insurance? And then send them the bill. I'm not sure sending a bill for your time will have the same effect

 

[Drago]

It will if the letter includes a copy of the small claims court application.

 

[MikeG]

Chap I know just bought a new house on a piece of land that used to flood every few years. Clearly the builders knew that too, because all the electric sockets on the ground floor are at waist height.

You sure? Sockets now have to be above 450 from the floor (18") so that the disabled can reach them easily. This can look odd to people who haven't seen them so high before.

 

[MikeG]

SO , the workmen are here.
I've had a look into the space where the insulation should be - and it's definitely not there. I should've taken a photo now I think about it.
I got no joy from leaving messages with the director, or CEO's secretary. And the customer care manager is useless - she's supposed to have emailed me confirmation of a follow up appointment, but I'm still waiting.
What is making me so cross is that I've had to do all the running - arranging appointments, demanding action. Basically chasing them every step of the way.
What should have happened is a phone call to apologise and an assurance that they would get things sorted for me. Too much to ask for clearly!

Is this the space above your room-in-the-roof? If so, it is quite likely that the insulation follows the line of the rafters (ie the slope of the roof), rather than being flat on the ceiling. Given the way the developers have behaved over this, though, I would want absolute certainty over that before you let them off site.

 

[Sandra6]

Is this the space above your room-in-the-roof? If so, it is quite likely that the insulation follows the line of the rafters (ie the slope of the roof), rather than being flat on the ceiling. Given the way the developers have behaved over this, though, I would want absolute certainty over that before you let them off site.

There is some insulation along the roof line, but there is none in the frame of the dormer window. And they've said that they will put some in on the floor level of the roof space if that makes sense? I'm tempted to ask them to put a little door on it so I can have some storage space though!

As for billing them for my time, I've been advised that the best chance of compensation is to go for loss of earnings.

 

[classic33]

Persimmon Plc
Chief Executive
Mr Jeff Fairburn
Email
jacqueline.fennon@persimmonhomes.com
Telephone 01904 642199
Switchboard 01904 642199
Fax 01904 610014
Website http://www.persimmonhomes.com

https://www.ceoemail.com/s.php?id=ceo-10689

 

[Sandra6]

Apparently all persimmon employees have emails that are their name @ persimmon.
I'll drop him a line.

 

[Drago]

You sure? Sockets now have to be above 450 from the floor (18") so that the disabled can reach them easily. This can look odd to people who haven't seen them so high before.

Very sure buddy. Waist height, a good third or more up the wall, not a feeble 18". The sockets upstairs are all at a regular distance from the floor.

 

[sheddy]

Some comparison tables here -
http://www.brand-newhomes.co.uk/best-home-builders.htm
http://www.hbf.co.uk/policy-activities/customer-satisfaction-survey/2017-results/

 

[Mrs M]

SO , the workmen are here.
I've had a look into the space where the insulation should be - and it's definitely not there. I should've taken a photo now I think about it.
I got no joy from leaving messages with the director, or CEO's secretary. And the customer care manager is useless - she's supposed to have emailed me confirmation of a follow up appointment, but I'm still waiting.
What is making me so cross is that I've had to do all the running - arranging appointments, demanding action. Basically chasing them every step of the way.
What should have happened is a phone call to apologise and an assurance that they would get things sorted for me. Too much to ask for clearly!

Local press?
Nobody likes bad publicity.
Almost wish we’d gone down that route with our new (botch job) windows and doors a while back, from a local highly reputable window company May have had a better response.
I totally sympathise as we’ve had all the running around, phone calls, broken promises and disappointments.
Took them 2 years to fully complete the job.
Gave us a £200 discount as a gesture of goodwill (from £8600 bill).
Then they had the cheek to write demanding the £200 we still owed them as nobody had noted the discount.
Good luck.
x

 

[classic33]

Local press?
Nobody likes bad publicity.
Almost wish we’d gone down that route with our new (botch job) windows and doors a while back, from a local highly reputable window company May have had a better response.
I totally sympathise as we’ve had all the running around, phone calls, broken promises and disappointments.
Took them 2 years to fully complete the job.
Gave us a £200 discount as a gesture of goodwill (from £8600 bill).
Then they had the cheek to write demanding the £200 we still owed them as nobody had noted the discount.
Good luck.
x

I'd have sent a "rubber cheque".

 

[Mrs M]

I'd have sent a "rubber cheque".

We did threaten to withhold payment and apply our own fair discount
This was met with threats, so we paid up
However, every time we see a T****** Windows rep in our street I toddle over and educate the householder about our experience with this company (photographic evidence available) and they go elsewhere.
Cost this company a fair wee bit so far and saved some neighbours from the stress
Karma

 

[screenman]

My dormer from memory has 5 inch Kingspan on the vertical wall and the sloping part of the ceiling, whilst the flat part has 10 inches of fibre. The sides of the dormer are also 5inch and the ceiling 10 inches of fibre.

 

[Sandra6]

Well, the good news is that it's quite a bit warmer up there now.
Yay!!