New bike woes :(

[Wal]

Hi guys, after reading many interesting articles on the site have signed up and finally bitten the bullet and purchased my first bike since I was a teenager and I am really looking forward to getting back in the saddle. I play football at a reasonably high standard so fitness wise am in relatively decent shape but am hoping to take it to the next level. I am planning on cycling to work and back during the week, it's just under five miles each way and a good 75% of it is cycle paths so am really excited about getting started.

I went for a relatively cheap bike to start with as I'm not sure how I'll get on with commuting and as many beginners / commuters do, went for a hybrid. I picked up a new 2008 Iron Horse Transit 1.0 with front and rear disc brakes (or so I thought), it's been delivered today and unfortunately it appears to be missing a few parts. I didn't realise I was going to have to assemble it myself, the handlebars, front wheel, pedals and saddle need to be attached and therein lies the first problem - there is no allen key in the box! Trip to Halfords to pick up an allen key and I'm on my way back home for a second try. The front wheel is also missing the brake disc and a dust cap Obviously I can't carry on assembling without the brake disc and am disappointed as I was hoping to use the bike on Monday for the commute. Being a rookie I am not sure how this works, are the brake discs easy to fit to the front wheel (will they just send me a new disc)?

I've emailed them and hopefully they will get back to me tomorrow but realistically I can't see them replying until Monday

Oh well, gives me a little more time to stock up on accessories etc!

Paul (Leicester)

 

[Debian]

Hi guys, after reading many interesting articles on the site have signed up and finally bitten the bullet and purchased my first bike since I was a teenager and I am really looking forward to getting back in the saddle. I play football at a reasonably high standard so fitness wise am in relatively decent shape but am hoping to take it to the next level. I am planning on cycling to work and back during the week, it's just under five miles each way and a good 75% of it is cycle paths so am really excited about getting started.

I went for a relatively cheap bike to start with as I'm not sure how I'll get on with commuting and as many beginners / commuters do, went for a hybrid. I picked up a new 2008 Iron Horse Transit 1.0 with front and rear disc brakes (or so I thought), it's been delivered today and unfortunately it appears to be missing a few parts. I didn't realise I was going to have to assemble it myself, the handlebars, front wheel, pedals and saddle need to be attached and therein lies the first problem - there is no allen key in the box! Trip to Halfords to pick up an allen key and I'm on my way back home for a second try. The front wheel is also missing the brake disc and a dust cap Obviously I can't carry on assembling without the brake disc and am disappointed as I was hoping to use the bike on Monday for the commute. Being a rookie I am not sure how this works, are the brake discs easy to fit to the front wheel (will they just send me a new disc)?

I've emailed them and hopefully they will get back to me tomorrow but realistically I can't see them replying until Monday

Oh well, gives me a little more time to stock up on accessories etc!

Paul (Leicester)

Send it back, get a refund and buy a bike from a reasonable supplier is my advice.

You have the right to return it for a full refund for any reason.

 

[rusky]

+1 to Debian's suggestion.

I would expect to have to straighten the bars & fit the pedals on a mail order bike. I would not expect the brakes or gears to be set up well if at all & would always recommend a person takes the bike to a proper bike shop for them to assemble.

 

[Sheffield_Tiger]

Was the bicycle supplied with

(i) a list of readily available standard tools; and
(ii) the special or non-standard tools,

required to assemble the parts correctly; and

.....a set of instructions containing information on the correct assembly and subsequent adjustment of any parts supplied unassembled.

If not, the bike is not in accordance with BS6102/1 and the Pedal bicycles (safety) regulations 2003. Which would further strengthen your case re: returning the bike.

 

[cyberknight]

Send it back.

Not working as intended.And is it less than 7 days since you ordered ? if so you can even just send it back,under the distance selling act you have 7 days to return an item no questions asked.

If you ordered from a shop take it back to the shop and demand they fix the bike at no cost to yourself,if they have not supplied all the bits it is up to them to reimburse you not the other way round.


Honestly even some of the goons you can get at a famous shop will make it up for free .

 

[shippers]

Yup, you've been had, dear sir.

How much did you spend? There'll be a million people on here with decent alternatives within your price range. I think buying a hybrid is a good start though.

 

[Norm]

Send it back.

Not working as intended.And is it less than 7 days since you ordered ? if so you can even just send it back,under the distance selling act you have 7 days to return an item no questions asked.

That's seven working days, so will be 9 days including a weekend.

 

[Cubist]

Paul

A quick search shows that the Transit 1.0 doesn't have disc brakes. The 1.x does (cable disc brakes) are you sure that isn't what you bought?

Where did you buy it from?

 

[bad boy]

Send it back mate, just put it all back in the box and arrange a refund which you are entitled to.

whatever your budget within reason as a relative newbie, I would recommend going down the LBS route.

 

[Sheffield_Tiger]

Not working as intended.And is it less than 7 days since you ordered ? if so you can even just send it back,under the distance selling act you have 7 days to return an item no questions asked..

From DELIVERY, not from ORDERING - some places take over 7 days to deliver.

Difference is, if not as described, the retailer should bear the cost of postage and return. If going down the "I changed my mind within 7 days" route, the OP will be out of pocket for the delivery/return costs.

 

[Debian]

Any news Wal?