My bike recall adventure.....................(not even had it 2 weeks yet)
At the LBS.........
Evans cycles - "Hello can I help"
Me - "Yes, you have recalled my bike"
Evans cycles - "OK, where is it"
Me - "It's in my car"
Evans Cycles - "Well if you can bring it through to the workshop we will take a look"
Me - "Well, I am dressed in white and am on my lunch break from work, don't wanna get oily so can you get it for me, please"
Evans cycles - "Yes. no problem" (gets my bike from car and puts it in workshop)
Workshop Man - "Whats wrong with it"
Me - "You recalled it"
Workshop Man - "Did I"?
Me - "Yes, well not YOU personally!, here's the email"
Workshop Man - "I know nothing about this, leave the bike (gives me a receipt) and I will call you when we know what it's all about" *looks at me like Im just a woman, what do I know about bikes*
Me - "But it might be something quick and simple, can't you enquire before I go"
Workshop man - "Well I need to call the suppliers, I will call you when we know whats happening" *looks at me like Im just a woman, what do I know about bikes*
Me - "But I don't want to leave it and have to come back again if it's something easy. A guy on my bike forum says he had something similar and it took 5 minutes"
Workshop Man - "It's not how we normally do this" *looks at me like Im just a woman, what do I know about bikes*
Me - *looking at him like Im a lady in distress* - "Won't you do it as a favour, just for me, please call them now"
Workshop Man - *looking at me like I need humouring* " Well ok, just browse the shop and I will see what I can do"
Me - "Thank you, I really appreciate this as I don't know when I can call back and I really need my bike this weekend"
Workshop Man - (whilst I watch him to ensure he really does make a call) makes a call so I go browse
Workshop Man - (less than 10 mins since I arrived and less than 5 since he started his call) "OK, its good to go"
Me - "What is, my bike, already"?
Workshop Man - "Yes, you were right - all I had to do was check the fork nuts - they are fine" *looks at me sheepishly*
Me - "Wow, good job I didn't leave it after all isn't it"
Workshop Man - "Cough - yes, er, sorry about that"
Me - "Can I have something to say the check has been done in case anything happens"?
Workshop Man - "Oh, er, yes of course" *prints something off for me, looking put out*
Me - "Just one more thing.......Can you take it to my car please"...........................
If I had driven 10 miles back to work to have to drive 10 miles back for a 2 minute job, I woulda gonn BALLISTIC!