My complaint letter to halfords

[Globalti]

A letter like that has to have three short paragraphs:

1 - Background, facts.

2 - The problem.

3 - The solution you want.

Remove the sarcasm and keep it short and businesslike.

This is of course, assuming you have already been and taken it up with the store manager? That's what the executive at Halfords will suggest anyway.

 

[abo]

This is of course, assuming you have already been and taken it up with the store manager? That's what the executive at Halfords will suggest anyway.

IME the executive won't read it; it will be picked up by his PA, a letter (email if you email it) will be sent to you telling you it is being delt with, and the complaint will be passed on to the store manager. Since the instruction is coming down from head office, they will be under instruction to sort the problem out rather than give you the brush-off. Unless of course you are either pulling a fast one or being unreasonable in which case you will be told politely to sod off