mybike
Grumblin at Garmin on the Granny Gear
- Location
- Not 'emel 'empstead
Quite a busy day at work, just a pity it was trying to sort out things that are not our problem. The new processing system doesn't let us clear any cargo unless documents have been electronically uploaded in exactly the right format and with a specific file name structure to change the notification status. We can override this, but it requires us to upload file to force the status change. As a result I spent over two hours going through the backlog and sorting out 25+ shipments stuck at the port for over 48 hours.
Those responsible for the system don't understand it either and just keep telling the agents to email the paperwork to us which is of no use
Sounds like a system where the requirements were described by the management, who also tested it as fit for purpose.