It happens in a lot of trades, after 30 years of being a electronic service engineer I can tell you stories that would make you think twice about taking your tv etc in for repair or even buying a 'new' tv.
Be very wary of 'Bikes and' shops. Bikes and Lawnmowers, Bikes and Mopeds, Bikes and Toys, Bikes and Fishing Tackle, Bikes and Skateboards, Bikes and Intercontinental Ballistic Weapons...
Though I must say William's Cycles and Prams in Gloucs was pretty good when I last visited in 1994.
If it's a quick test after setting up the gears I don't have a problem, if he's using a bike for a week or so, then use another new bike for a week and so on, then that's not right.
when i'm looking at a new bike in a proper bike shop, I assume it's been test ridden by someone at some point but checked over by the shop.
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