twentysix by twentyfive said:
So I'm happy that Arch is happy with her task. Now that is a proper job in my book.
It's a shame I don't think I'll be able to make it last more than a week or so.
Skellingtons - are those the things boney people wear for muddy walks ?
hee hee!
Right, well, job one yesterday was to FedEx a box to Zurich. (woo, sounds very big buisness!). I've never used FedEx before.
Shipment to be billed to the recipient's account - I have the number. We don't have a FedEx account.
Anyway. I can't do it online, that needs a password. So I ring up - having taken some time to find the Customer Service number, which is buried in the website.
Pleased when after two rings, and only one set of "Press 1 for..." I get through to a nice Indian lady.
"Hello, I'd like to arrange a pickup to send a parcel on an account number which is not mine"
"OK, fine"
First Q. What is the company name for pickup?
"Um.. Dept of Archaeology, University of York..."
"Postcode?"
I give it.
"York University? " tappity tappity "That is Heslington?"
"Er, no. Dept of Archaeology is on a separate site. The one I gave postcode for.
It's in town..."
So eventually, we get this sorted. I give various details as requested.
Pickup arranged. I check:
"So, the parcel is addressed, labelled with contents. Do I need anything else for the courier?"
"Yes, you need consignment invoice, one original, 3 copies"
"Er, but I don't have those, never having used you before."
"I'll fax them to you"
<scramble to find Dept fax number>
Ok. All done. Go to office to await fax.
An hour later, ring to chase fax. Fax arrives (but new lady says, I could have printed form off internet).
Forms filled in. Leave all with Porter for collection.
Bugger off on afternoon trip to Elvington Air Museum. Just sitting down to un-period lunch of chicken balti and chips in the NAAFI when mobile rings. It's the Fed Ex guy, who is at campus, wanting to know where Dept is. I explain that it's at the pickup address I gave the lady on the phone, which is in town centre about 2 miles away from campus. I have to give him directions to find it.
But the box is finally on the way.
Or is it?
Email waiting for me this morning from boss saying it turned out I also needed a barcoded label, which I wasn't told about on the phone, which the courier has left with porter for me to fill in, and pickup will be today...
I'll be amazed if the stuff ever gets there....
How hard can it be, to talk a new customer through the process, and to tell a courier a pickup address, and for him to find the place, on a map? How will they ever find the Institute of Anatomy in Zurich?
Thank god, from now, it's all just reboxing skellies... I hope.