In praise of Exposure lights customer service

[Twizit]

Always believe in praise where it's due.

Been running an Exposure Race front light with a connected rear light for the last five years. Yes they are phenomenally expensive for a bike light, but for 2 1/2 hours daily use through winter I think it's a justified expense. Appreciate everyone's needs are different, but for me it's the battery life, self contained package, ease of charging, ruggedness, ease of transfer between bikes and ability to power a rear light.

Light worked perfectly for five years, then suddenly won't charge. Battery has been fine to date so suspect a circuit board issue. Sent off to USE. Very responsive and helpful emails to let me know what's going on, and for the princely sum of £17 it's now repaired and back in service.

Happy days

 

[mjr]

Aren't all Exposure lights basically off-road ones that have to be run on the road at low power and pointed just in front of the front wheel to avoid being an obnoxious nobber dazzling oncoming traffic?

At least you got good service, though!

 

[Twizit]

er, nope - run at medium power and perfectly possible to set it up properly to get good forward visibility without being an "obnoxious nobber"

 

[huwsparky]

Good value in my book. A powerful light is only a problem if the guy using it is a tool.

I also spent out on a decent light (non exposure) and do a fair few miles after dark. 2 winters in, zero problems. It's the one area you don't want to skimp on IMO.

 

[Globalti]

I have a 600 lumen Cree light and rather usefully, the handlebar mount swivels on a notched pivot, so that as a car approaches you can momentarily aim it at the edge of the road.

 

[huwsparky]

I have a 600 lumen Cree light and rather usefully, the handlebar mount swivels on a notched pivot, so that as a car approaches you can momentarily aim it at the edge of the road.

My moon has the same feature, very handy it is too...

 

[RoubaixCube]

I have a 600 lumen Cree light and rather usefully, the handlebar mount swivels on a notched pivot, so that as a car approaches you can momentarily aim it at the edge of the road.

Well, ebay/Amazon would like to say its 600lumens......

 

[huwsparky]

Well, ebay/Amazon would like to say its 600lumens......

My mate has a cheap Chinese cree which he tells me was 4200 lumen. It's about equivalent to my light on a 1000 lumen so your definitely right that is very much a claimed figure...

 

[Ajax Bay]

It's about equivalent to my light on a 1000 lumen

But @huwsparky IS your light putting out 1000 lumens? And where were your LEDs made, do you suppose?

 

[huwsparky]

But @huwsparky IS your light putting out 1000 lumens? And where were your LEDs made, do you suppose?

How do you expect me to be able to answer that? Lol

I do know that my light rated at a 1000l is roughly the same as my mates was at 4200l. (Was, because it only lasted about 3 months)

I presume my light was made in China as it says so on the casing. But again, that's a presumption or rather an educated presumption as I didn't actually see it getting made!!!

 

[Ajax Bay]

How do you expect me to be able to answer that?

I don't and that's rather the point. It seems difficult to determine what lights actually as opposed to claimed (eg your mate's dead one 4200). Which makes purchases difficult. So the difference, before it failed, between your mate's light and yours was that it was cheap: they were the same brightness.

 

[huwsparky]

I don't and that's rather the point. It seems difficult to determine what lights actually as opposed to claimed (eg your mate's dead one 4200). Which makes purchases difficult. So the difference, before it failed, between your mate's light and yours was that it was cheap: they were the same brightness.

The difference between my mates and mine were, they both produced the same or close to light output with mine on the 1000l setting and his on the 4200l setting. I never said anything other than this. With mine on 1500l it was way brighter than his but I generally don't use this brightness unless I'm descending at a fair speed.

That's all I was trying to highlight were that cheap lights may not produce claimed output (my experience) and that they don't last very long (my experience). It's all very possible that mine doesn't make claimed figures either but compared to the cheaper ones it's closer to the mark.

 

[doog]

I have an Exposure joystick...must be 6/7 years old. Cost about £100..still going strong after years of commuting.

Quality bit of kit but its used for everything, touring, camping, dog walking..all sorts...its bombproof .

 

[Turdus philomelos]

Exposure strada six

I know you will gulp at the price however, if you commute ride every day and for leisure this light will pay you back very quickly.

I too used cree lights however the batteries could not cope with minus temperatures. I would panic several times fearing they would pack in before the end of the commute. No worries with this lamp. I get weeks full commute on one charge.
I have observed a marked change in some drivers attitude when approached by this light, and I've never been flashed at once for dazzling on coming drivers unlike previous lights. The ability to remotely dip this lamp is a brilliant feature

Dinni fret about lumens neither, this lamp will light up the whole road on any dark morning.
British design and technology.
You can tell I love this lamp cant you.