I'm having trouble to load www.cyclechat.net at times

[ColinJ]

I applaud you for funding the whole thing without adverts. Must be a fair bit of bandwidth.

Non-logged-in users do see adverts.

We had a whip-round some time ago to tide Shaun over for a while when the server costs were becoming too much for him.

You can pay an annual CC subscription to help out and in return you get some nice extra features. Those of us who made donations got 18 months of subscription when it was introduced.

 

[ColinJ]

I had a really bad server hiccup this evening. I tried entering CycleChat at about 22:28 this evening and it took well over 20 seconds to respond.

After the long delay, the page loaded fine.

My internet connection was working well on other sites while I was waiting for CC to come up.

 

[Deleted member 1258]

It's possibly due to me recently reducing the number of "spare" Apache instances (to lower the memory footprint).

I'll increase them when I'm next fiddling with the settings.

Cheers,
Shaun

I'm sorry if this seems a silly question, I know very little about the technical stuff but could this be what's causing access problems, or the stuff trialling? This morning the pages are loading properly, for the first time for a couple of days, but are varying between very slow and instant, and I've been timed out once.

 

[Shaun]

I'll talk to the guys at the datacenter and ask if there are any currently know network issues, but generally that sort of thing would manifest for everyone using CC.

If you can PM me your IP address I can possibly grep the Apache/server logs to see if there are any specific connection errors reported.

Same for you Colin as well please.

I can't promise anything, but there's no harm in looking at it (might be after the weekend though).

Cheers,
Shaun

 

[ColinJ]

I'm not a geek, but I sometimes wonder if I should have tried harder and become one!

It looks like GeeksChat might be quite interesting once it has grown a bit. I saw that you had posted a Welcome message but perhaps you should also create an About page?

I played about for a few minutes and there were no hiccups, but they have only been sporadic here on CC.

Also - why don't you try writing an eBook for the Kindle? You could give it a catchy title like - "Beware of Geeks Bearing Gifts", "Geek Salad", "CORBA, the Geek" ...

 

[Shaun]

It looks like GeeksChat might be quite interesting once it has grown a bit. I saw that you had posted a Welcome message but perhaps you should also create an About page?

... I'm still tweaking the new Geek site, which is why I've removed the previous reference and haven't announced it here yet.

There are a couple of things I want to try on it yet, but once it's good-to-go I'll let the CC membership know.

Cheers,
Shaun

 

[betty swollocks]

Very sluggish and unresponsive (at times ) for me too, over maybe the last three days or so.
I run an iMac and it's slow on all the three browsers I use: FF, Safari and Chrome.
Thanks.

 

[Shaun]

I'm looking into some potential network/MySQL issues. I'll post more if we manage to find a resolution.

Cheers,
Shaun

 

[Deleted member 1258]

untu software

Very sluggish and unresponsive (at times ) for me too, over maybe the last three days or so.
I run an iMac and it's slow on all the three browsers I use: FF, Safari and Chrome.
Thanks.

I've downloaded and tried several browsers from the Ubuntu software centre, Chrome, Epiphany and Midori. I found out there had been some issues with Firefox not loading some websites and applied all the fixes, I deleted my profile in Firefox, I upgraded to Firefox 4 and had a fruitless phone conversation with my broadband provider, all without success.

 

[dodgy]

There's a definite problem, on a variety of platforms and ISPs, sometimes the site is not accessible. When it is, it can take up to a minute (any more and it fails) to return the page.
Been going on for a few days now.

 

[dodgy]

Pinging cyclechat.net [80.87.131.154] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 80.87.131.154: bytes=32 time=26ms TTL=56

Ping statistics for 80.87.131.154:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 26ms, Average = 26ms

 

[dodgy]

If it helps, I'm now going via a US proxy server and everything has speeded up. So perhaps this is a network issue between some UK ISPs and Cyclechat? My ISP is BeThere (part of O2).

 

[Shaun]

My ISP is BeThere (part of O2).

The same ISP as dave r - where we've already identified an issue on their network via a traceroute Dave did - but unfortunately they don't seem interested in looking at it. The hop time was in excess of 11000ms from bethere.co.uk to Positive (where the server is hosted) ...

Once it hit the Positive network the remaining three hops were 30ms as expected.

I am though, liaising with Positive to ask them to check the server/switches/transport route at their end to make sure it's all running as expected - just in case.

Also I've identified a MySQL issue specifically related to the CC software and am working with Invision to try and resolve it. The effect, from your perspective, will be pages failing to load after a minute or more and having to reload them to get the site working again.

Hopefully we'll get it resolved fairly quickly.

Cheers,
Shaun

 

[Shaun]

From Positive support:

------------------
Hi Shaun.

We've been noticing that users of Be Internet have been having problems
reaching Positive servers. This appears to be because of a congested
peering link between Be and Cogent at peak times. They are aware of the
problem and have been arranging a fix.

It's only Be users that have been seeing this.

Sorry for the inconvenience but it's -it should all be resolved by
Be/Cogent shortly.

Regards,
David
------------------

 

[dodgy]

Thanks Shaun