So here's the thing from my perspective,
@EdGesser. Every year we get heaps of surveys from new members doing GCSEs and they are mostly off the mark from a cyclist's point of view. Questions that don't make sense and/or links that don't work. And still we try to do our best for the youngster in question despite all our competing priorities - caring for ageing parents and our own kids, juggling housework, bills, DIY and the garden and all at the same time commuting long distances to demanding jobs. And then when the young person seeking our help can't prioritise checking on the responses or take responsibility for a broken link and create a SurveyMonkey questionnaire as suggested upthread, I for one Can't Be Arsed.