I love Edinburgh Bike Co-op

[annedonnelly]

I've always had great service in the Newcastle branch - and did again yesterday.

I arrived in the middle of a busy Saturday afternoon - kids trying out bikes for size, adults drooling over new bikes, a queue of people at the till...

As soon as I walked in an assistant asked if he could help. I explained about my noisy freewheel and could he take a look. He quickly decided that a replacement was needed. At that point I figured I'd need to leave the bike with them for a few days so they could do the repair, but no - "If we've one in stock it'll only take five minutes to change".

And sure enough, ten minutes later I'm back on the road with a new, silent freewheel. And they didn't charge for the fitting!

Can't get much better service than that!

 

[Fnaar]

I've had quite the opposite in th same branch... came out with 200 bill for something I thought would be an easy fix, and the tyre they'd put on popped off the rim halfway home. And the guy I dealt with was surly and unhelpful!

 

[DTD]

Not been in the Newcastle branch, always found the Manchester one really good, but I think any shop is only as good as the assistant who serves you.

 

[NormanD]

I've always found the Newcastle branch to be brilliant too, I buy 90% of parts / accessories from them (other 10% at Evans if EBC don't sell it) ... I've always had first class service from them, by far better than I ever had at the Metro Centre Evans store

 

[Sittingduck]

but I think any shop is only as good as the assistant who serves you.

Nailed it

 

[HLaB]

Not been in the Newcastle branch, always found the Manchester one really good, but I think any shop is only as good as the assistant who serves you.

+1 its the same with the Edinburgh branch.