We had a weird experience at
Morrisons filling station (St Ives Cambs) a couple of months back.......... Their petrol and diesel pumps were still working, but a member of staff was walking around saying anyone buying fuel had to go to the kiosk (which was my Wife's plan anyway). They said the card machine wasn't working so everyone had to leave their details and come back in an hour (assuming the machine would work by then. My Wife gave details and said "We are on our way to Shropshire, we can't stop on the off-chance the machine will work again, but you can take the card details". 'not acceptable' they said, 'if you don't come back the Police will be told and you'll be arrested'
it's probably good I was still in the car otherwise I'd have called the Police myself, claiming aggressive behaviour and threat to imprison Anyway, one guy offered cash, they refused to take it. Another offered to go to the store (a short walk) and he would pay there. Not acceptable! I said we should put in a formal complaint, my wife avoids conflict even if she is correct.
What a way to treat customers. Fortunately within about 5 minutes the machine was working again. We understand it happens fairly regularly there - you'd expect them to have some back-up measures. But their attitude wasn't good.