Mr Phoebus
New Member
Does it keep saying.... "I'm sorry Dave, I'm afraid I can't do that"
HELP! Computers!
- Thread starter Andy in Sig
- Start date
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Chuffy
Veteran
- Location
- On the banks of the Exe
Hokay. I'm not an IT Wizard though...Andy in Sig said:
Are you trying to open the document itself or from a shortcut? If it's a shortcut, have you moved it?
Try Searching (Start>magnifying glass icon) for the document and opening it that way.
Is there an error message?
Could you describe the problem in more detail.
Deploy RBH.
OP
OP
Andy in Sig
Vice President in Exile
- Location
- Sigmaringen, Germany
Chuffy,
These are the symptoms:
a. It doesn't matter where I try to open a doc from, the following happens.
b. The word screen comes up but with the bare minimum ie no icons or the like and the word logo thing (about 4 x 5 inches) sits in the middle and it hangs at that point i.e. no doc gets opened.
c. If I close it I get the old "prog is not responding message". So basically, word just cannot be opened so it's nothing to do with the individual docs.
Mr Phoebus,
I like your system restore idea. What buttons do I have to press?
These are the symptoms:
a. It doesn't matter where I try to open a doc from, the following happens.
b. The word screen comes up but with the bare minimum ie no icons or the like and the word logo thing (about 4 x 5 inches) sits in the middle and it hangs at that point i.e. no doc gets opened.
c. If I close it I get the old "prog is not responding message". So basically, word just cannot be opened so it's nothing to do with the individual docs.
Mr Phoebus,
I like your system restore idea. What buttons do I have to press?
Elmer Fudd
Miserable Old Bar Steward
- Location
- Durham, and I am the eejit
Click Start (in tool bar), Point to 'all programs', point to 'accessories', point to 'system restore' and click on it and follow instructions.
- Location
- the post-brexit wasteland
three words:
mac in tosh
mac in tosh
KitsuneAndy
New Member
- Location
- Norwich
Sometimes the main template that word uses gets corrupted and word won't open properly.
If you find the 'Normal Template' and delete it Word will then create a new one when it next opens.
Of course, it may not be anything to do with this problem, in which case a system restore as suggested above may be your best bet. Either that, or just re-installing Word if you have the disc.
To replace the Normal Template:
Get windows to search for Normal.dot it should be in Application DataMicrosoftTemplates
Rename it OldNormal.dot
Try opening word again.
If you find the 'Normal Template' and delete it Word will then create a new one when it next opens.
Of course, it may not be anything to do with this problem, in which case a system restore as suggested above may be your best bet. Either that, or just re-installing Word if you have the disc.
To replace the Normal Template:
Get windows to search for Normal.dot it should be in Application DataMicrosoftTemplates
Rename it OldNormal.dot
Try opening word again.
OP
OP
Andy in Sig
Vice President in Exile
- Location
- Sigmaringen, Germany
Thanks for the helpful suggestions. (I may have to kill some of you on the other hand. You know who are Alextillhewasdead springs to mind.) I'll print these and have a bash when I get home at the weekend.
I've had the same problem (not with Word tho') since uploading MS upgrades since last week. Can't access the internet. Also installed a new printer and I have a feeling the driver is messing up the operating system. I'm seriously tempted to take both in to PC world (since their helpline is about as useful as a chocolate teapot) and say 'you fix it'. They sold me the printer to accompany the laptop.
