Handed to resident

[Bill Gates]

Amazon delivery drivers are mind numblingly incompetent and mostly can't speak English (any). I could write a book about the litany of mistakes that have occurred, but today takes the biscuit and I've had enough. A parcel I was expecting yesterday, that I was assured by email, would be delivered was tracked and shown to have been handed to the resident at 11.42 am yesterday. That's me. It wasn't. Checked with our neighbor and at both the gates to the drives to our property, and nothing.
Contacted Amazon and chat line to a customer services agent.After a ratatatat of messages Gave them to the end of yesterday to deliver. Nothing.
So chat line again this morning ; Me I'm fed up, I can accept delays but not handed to the resident Bull Sh1t. Give the delivery a chance until end of Friday. No I want a refund. Did you call the delivery driver?. What name would you suggest? Sir I need you to answer properly so I can get our team to deal with it. The parcel has been handed to the resident so what makes you think that waiting a couple of more days will do when its been handed to someone else? I want a refund now. Sir the refund is greyed out. Not my problem I going out now to buy the item somewhere else. Refund please. Thank you Bye

 

[Electric_Andy]

It depends entirely on the person/people delivering in your area at the time. I've never had any problems with Amazon itself. The only gripe is that they leave parcels in a "safe place" which is under the bush by my door, in full view of anyone walking up the road.

 

[Drago]

Someone, somewhere, must be called Mr Resident.

 

[Cycleops]

Do you think they want to pay anyone enough who has brains?

 

[Drago]

Jeff Bezos didn't earn all that money by paying his staff industry leading salaries.

Pay peanuts, get low order primates.

 

[Milkfloat]

I spent over an hour on 'chat' with Amazon last night, with many 'computer says no' arguments from them. At one point the person I was dealing with did not have a manager or a lead, so there was nobody to pass me on to . They spent a long time contradicting their own website and terms and conditions. Finally when I asked for the Legal Departments details did I finally get some help. No doubt I will forget all the hassle and order from then again soon.

 

[swee'pea99]

This kind of thing is endemic with online retail. The first two of four USB chargers I got off ebay died within minutes - I told the seller I wanted a refund. They insisted on me sending a photo. I pointed out that a photo would show the thing exactly as it left them, since it was exactly as it left them - just not working. But I sent one. They responded, insisting that I send them a picture of all four. I responded telling them what I thought of their customer service and left them some really bad feedback. Couldn't be arsed to pursue it.

 

[sleuthey]

Id say that or something just as bad happens every year with us. I guess considering we have 2 deliveries per week on average it's not too bad statistics wise

 

[snorri]

Checked with our neighbor and at both the gates to the drives to our property, and nothing.

Wot no Gatekeeper?
That's yir Tories and their austerity

 

[Bill Gates]

Wot no Gatekeeper?
That's yir Tories and their austerity

Not what it seems. My wife and I rent a cottage on a farm.

 

[steverob]

I stopped ordering from Amazon when they stopped giving the option of Royal Mail for delivery and insisted on using their own courier company for everything (even if you picked the "1st Class Post" option and paid the extra fee as I found out later). The problem I had was that the drivers they employ didn't seem to be fussed if they delivered to 11 XYZ Road, 11 XYZ Street or 11 XYZ Close as apparently they believed they were all essentially the same address!

Yes, I suppose you could blame whoever at my local council that was in charge of street naming in the early 80's for putting three similar road names within half a mile of each other, but at the same time, we have different postcodes, plus online maps and GPS devices are easily available; I'd say it was MORE difficult to get it as consistently wrong as they did - even by chance they should have been right 1 out of 3 times surely?

Now MOST of the time the person who did end up with my parcel did get round to dropping it off to the correct address, but that sometimes took anywhere up to a week, by which time I'd have already complained to Amazon about a missing parcel (given that their website would show it as being delivered). At that point they normally shipped out a second item to me, which somehow had a much higher chance of actually reaching me (never figured that out), but it did mean that there was a chance I'd end up with two of the same item somewhere down the road if the first one finally showed up, so I guess I was their least profitable customer ever!

The good news (for me) is that I now don't need to bother with all this rigmarole, as they've installed an Amazon locker at my local supermarket, which is on the way home from work for me, so on the rare occasion they are the only ones to stock something I need, I use that rather than risk the delivery roulette again.

 

[glasgowcyclist]

I've been using Amazon for 18 years and in all that time have had about three delivery problems. In every case a new delivery was quickly arranged and I was only put at a minor inconvenience. On one occasion the original missing delivery subsequently turned up and I contacted Amazon to arrange getting it back to them. They were very nice and said I could keep it and its replacement.

 

[johnblack]

Never have an issue with deliveries because I only ever get them delivered to the post room at work, Black Friday and Christmas time in there is chaos.

 

[DCLane]

Not what it seems. My wife and I rent a cottage on a farm.

A farm with animals?

'Resident' animals?

"Handed it to the cow" 👅

 

[Pale Rider]

My neighbour has asked me twice recently if I'd taken in a parcel.

The answer to which is no.

I suspect she's been told the parcel was left 'next door', and she now suspects I'm not being entirely honest with her.