Halfords & Wiggle - seriously WTF?

[figbat]

I assume this is them.

 

[DSK]

Thank you very much for that @figbat

 

[vickster]

This on their website
Wiggle Limited
1000 Lakeside
North Harbour
Portsmouth
PO6 3EN

https://www.wiggle.co.uk/h/option/contactus

 

[figbat]

Google Streetview confirms they are there:

 

[DCLane]

WIGGLE CONTACT DETAILS REQUIRED - ANY HELP?

I have just spoken to Citizens advice, given them a time line of events and they have advised I write Wiggle a formal letter.

Does anyone have a formal address or telephone number for Wiggle as I cannot find anything on their site?

Try here: https://www.headofficefinder.co.uk/wiggle/

 

[DSK]

Thanks to all for the effort for obtaining Wiggl'es address above.

Letter will be sent recorded tomorrow.

 

[DSK]

RESULT!

After following consumer advice, a recorded letter was written to Wiggle. They received it on Friday and promptly began replying to my emails .

They advised they received the goods back on 07/06/2020 and that they no longer stock the wheelset in question so a replacement would not be an option but if I want a refund then I should wait 30 days from 07/06/2020 before they apply a refund. (They advised they have applied a refund to me today).

Thank you for helping obtain the address!

 

[BoldonLad]

Last week, my wife wanted to purchase new Cycle Helmet.

Visited Halfords Store, (small queue), chose the helmet she wanted (ie right colour), then, very unhelpful assistant informed us, they had no stock, except the one on display, which he could not sell to us. No effort made to order it for delivery to that store, check stock in nearby stores, or any of the "usual" customer service things you would expect. Do Halfords run a course for their staff in being unhelpful?

Went home, ordered online, for click and collect at our nearest (Halfords) store, text message and Email, two days later, to say helmet ready to collect.

 

[Ming the Merciless]

There's your problem buddy - you went through the wrong door and ended up in the Spanish language school, instead of joinng the queue for Halfords

What?

 

[midlife]

Que as in Manuel from Fawlty Towers, play on words

 

[DaveM77]

Registered office address
Suite 310 Third Floor N E Wing, 1000 Lakeside, Portsmouth, PO6 3EN
That’s Wiggles registered address. Could be accountants or satellite office tho

 

[JRTemple]

I’ve been waiting on a faulty return from wiggle for 3 weeks, I’ve also tried to buy some shoes and paid for wiggle plus so o got next day delivery for 12 months, 3 weeks later they gave me my money back, no apologies nothing, bloody useless.
now I know why they are called wiggle, they wiggle out of anything, disgusting customer service, never using them again.

 

[vickster]

Registered office address
Suite 310 Third Floor N E Wing, 1000 Lakeside, Portsmouth, PO6 3EN
That’s Wiggles registered address. Could be accountants or satellite office tho

See above

 

[Tripster]

if I need something swiftly, I‘ll just shop local as I did with a pair of pedals (turns out they were no more expensive than online)

This definitely. I use LeisureLakes in Lancaster or Wheelbase and can get everything I need. After let downs with online ordering I just prefer to go to a store and purchase face to face, also get good advice and help. Maybe pay more and not as much selection but saves the hassle. (And a nice bakery/cafe in Wheelbase Staveley millyard)

Amazon is only online buying I do

 

[e-rider]

Last week, my wife wanted to purchase new Cycle Helmet.

Visited Halfords Store, (small queue), chose the helmet she wanted (ie right colour), then, very unhelpful assistant informed us, they had no stock, except the one on display, which he could not sell to us. No effort made to order it for delivery to that store, check stock in nearby stores, or any of the "usual" customer service things you would expect. Do Halfords run a course for their staff in being unhelpful?

Went home, ordered online, for click and collect at our nearest (Halfords) store, text message and Email, two days later, to say helmet ready to collect.

So they treated you badly and you still gave them your money - that is why they offer bad service!